Sales Support Specialist

FARO is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.

How you will make a difference @ FARO:  

• Create and review Sales Orders requests for accuracy and completeness by following the Order Conversion Rules, ensuring that appropriate documentation is attached

• Actively update Tasks in Salesforce so employees know status of every order

• Submit customer’s Terms and Conditions for review via the Contracts Desk

• Identify potential issues and escalate to the Senior Sales Support Specialists

• Process quote requests for service plans, software, and accessories

• Process vendor purchase orders from vendor portals

• Create and process Requests for Credit, resolving issues so they can be approved as appropriate

• Request inventory availability (from Demo Coordinator) for Certified Pre-Owned, Technology Test Drives, and Rental Equipment

• Monitor and review sales email inboxes and respond or forward to the appropriate persons and/or teams

• Identify possible data integrity issues and correct or open a ticket with the Data Integrity Task Force as appropriate

• Attend meetings as required and strategize with other Sales teams and departments to ensure quarterly goals are met

• Other duties and functions as assigned

Qualifications:

• High school diploma is required but an Associate or bachelor's degree in Business, Marketing or related field is preferred

• Proficient in computer software systems including MS Office (SAP, Salesforce & CPQ are a plus)
• Excellent motivational skills and works will with a team but also able to work alone
• Strong communication and interpersonal skills and dedication to customer satisfaction
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Knowledge of sales practices and the most efficient customer service techniques
• Ability to interpret sales metrics and perform data entry
• Ability to pay strong attention to detail

What FARO can offer you:

FARO has excellent benefits for you and your family. We not only care for our employees but also to their immediate family members. We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as:

• A competitive paid time off bank and paid holidays

• Medical, dental, life and AD&D insurance plans

• Pre-tax flex spending accounts for medical and dependent care

• 401K with employer match

• Tuition reimbursement and training opportunities

• Wellness fairs

• Frequent lunch and learns to help educate employees about issues affecting their lives

• Other employee events

Inclusive:

At FARO, we are committed to encouraging different perspectives and ideas that foster innovation. We believe that we are strongest with a diverse team of employees. We want every FARO employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

FARO is an equal opportunity employer and provides equal opportunities to all employees and applicants for employment. FARO is a government contractor and will take affirmative action as called for by applicable laws and Executive Orders.

Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.

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