Salesforce Administrator

Role: Salesforce Administrator

Location: London

Workplace type: Full time. Hybrid: 2 days in office each week plus 1 extra per month.

About the role

This is an incredible opportunity for an enthusiastic and visionary individual who is looking to grow and develop in a dynamic environment. Working within our central Data Operations team as a Salesforce Administrator, you will focus on the support and development of the company's CRM, to improve organizational effectiveness.

This role will connect with all areas of the business and would suit someone that possesses technical, interpersonal, and organizational skills with the ability to communicate effectively at all levels of the organization.

Key Responsibilities

• Own BAU queries for end-users (via an internal Case Management process)
• Ownership of daily Salesforce administration tasks and maintenance, including configuring objects, fields, page layouts, validation rules, etc.
• New user onboarding, user adoption monitoring and ongoing training is a big part of the role
• Create documentation and training materials, keep them up to date
• Oversee all aspects of user and license management, including new user setup/deactivation, password resets, roles, profiles, permissions and public groups
• Monitor Salesforce maintenance and alerts to ensure optimal functionality
• Help support Salesforce integrations
• Monitor Salesforce maintenance and alerts to ensure optimal functionality
• Manage daily workload with larger projects
• Work with team leads to identify and recommend ways to grow their teams' effectiveness on a day-to-day basis, help streamline and automate as many business processes as possible

Key Attributes, Skills, and Experience

• ADM 101 certification is a must
• 1-2 years of Salesforce Administration experience
• Salesforce Lightning and Sales Cloud experience essential
• Good knowledge of Data Loader and managing large data sets
• Excellent understanding of the Salesforce data structure (standard and custom objects, field types, relationships, reporting and dashboards)
• Understanding of the principles of automation and Flows (can understand what an existing Flow does and be able to add minor changes as required)
• Experience in using the Microsoft office suite. Intermediate level in Excel with an emphasis on data manipulation such as vlookups and pivot tables

Who you are

• Strong stakeholder management skills & experience in gathering business requirements
• Excellent written and verbal communication skills
• Demonstrable experience administering Salesforce including configuration and customisation
• Show initiative and ambition to make a clear impact on the business
• Key team player, this role involves liaising with internal teams regularly

This role offers £35,000-£40,000 as a base salary depending on experience.

Company Overview

Procurement Leaders is the world's largest and most valued procurement network and intelligence platform. Powered by a member and sponsor community of 750+ leading global companies, Procurement Leaders inspires 33,000+ senior leaders to make faster, more informed decisions and follow proven paths to success. Our global events have built up strong brand awareness and a respected reputation over the past 20 years attracting c-suite speakers and delegates from the world's biggest brands including IBM, Kraft-Heinz, Nike, American Express, Johnson & Johnson and Estee Lauder.

Our purpose is to accelerate the success of our members and their organizations. Our team is composed of highly curious associates who consider it a privilege to help leaders stay ahead.

Procurement Leaders and Sustainability Leaders are wholly owned by World 50, an organisation where the world's best global executives are connected to each other and great thought leaders from every industry.