Salesforce Administrator II

Schedule:

Monday - Friday (40 hrs/wk)

8:00 AM - 5:00 PM

Department: CRM Product Management - 246

Primary Purpose:

A major contributor to the maintenance and support of the Salesforce.com Customer Relationship Management (CRM) system including data management, configuration, customizations, security, daily monitoring, troubleshooting and analysis, dashboards and reports, release management, and system documentation. Generally relies on experience and judgment to plan and accomplish goals. Designs and deploys solutions to enhance end-user productivity and improve adoption. Leverages the CRM application, Force.com platform, Salesforce CRM community, and applications on the AppExchange marketplace to solve real-life business problems.

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions:

Manages the CRM in all environments using standard Salesforce.com setup, monitoring, and maintenance.

Creates and manages custom objects, fields, formulas, analytic reports and dashboards.

Develops and maintains custom validation rules and workflows.

Participates in the integration process with other enterprise systems.

Audits, uncovers, and resolves data integrity issues.

Performs bulk imports, updates, and exports of data.

Monitors user adoption rates and system activity; responds as needed with modifications, additional user training, or communications.

Recommends best practices for Salesforce.com design and configuration.

Recommends, tests, deploys, and maintains Visual Force pages.

Recommends, tests, deploys, and maintains Apex classes and triggers.

Manages Salesforce mobile configurations and assists users with installation and setup.

Institutes system downtime procedures and communicates system outages.

Updates status on assigned tasks using the defined project methodology and tools.

Mentors junior staff

Other duties as assigned.

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently communicate with others.

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)