Salesforce Product Manager

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About Us:

● We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.

● We are quickly becoming one of the fastest growing health benefits companies in the country. We have received numerous awards and accolades, including Inc. Magazine Best in Business Gold Medal award in 2021, and JMP Securities Top 50 Private Companies in Insurtech in 2022.

● We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.

● Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common.

● Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.

A Little More About The role:

We’re looking for a Salesforce Product Manager to provide leadership and clearly communicate WHAT customers need and WHY it is important. It will be essential to build relationships with business SMEs, multiple technical teams including Product Engineering teams, architects, and the Product team. We are B2B Marketing and Sales and B2C Service, so having a variety of industry and Customer Relationship Management experience and process knowledge will ensure your success. Both oral and written communication will need to be precise and clear as this role will be responsible for writing users stories with clear scope and managing backlog priority.

You will:

● Maintain a product roadmap and features.

● Clarify business priorities and ensure the backlog reflects the priorities of the enterprise.

● Write user stories in Jira and manage the backlog.

● Document Salesforce business processes and influence business SMES to leverage standard Salesforce processes when possible.

● Recommend CRM industry best practices to enhance user experience and reporting features.

● Demonstrate standard Salesforce features and solutions built for Gravie.

● Verify requirements based on reviewing Salesforce setup in sandboxes and PROD.

● Coordinate UAT testing and release communications with business partners.

● Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring:

● Bachelor’s Degree or equivalent

● 5 years of substantial experience in with Sales, Marketing, and Service processes and software solution delivery

● Salesforce Administrator certification

● 3 years of experience with Salesforce and Jira

● Strong general business acumen

● History of managing complex processes and multi-layered projects

● Excellent communication skills

● Demonstrated success getting results through collaboration

Extra credit:

● Previous start up company experience

Competitive pay is standard. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, 16 weeks paid parental leave, paid holidays, cell phone reimbursement, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.