Salesforce Systems Analyst

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

Position Summary

Our Development Operations Team works closely with Quench’s internal business users and stakeholders to drive effective use of Quench data and visualization tools. Quench’s primary system is built on Salesforce.com and includes Zuora, ServiceMax, FinancialForce, Supply Chain Management, CPQ, as well as several other systems.

The team’s primary function is to support day to day business use of our systems and provide timely resolution to bugs and end user issues. They are responsible for triaging all incoming business requests and determining level of complexity, severity, and impact of any potential system changes. They take a proactive approach working directly with end users to help drive business requirements related to each request prior to working toward a resolution. They also provide feedback to our corporate trainers on areas of need for transactional integrity throughout the system and identify issue trends and recommend solutions.

Responsibilities

The Salesforce Analyst will be a core member of the DevOps Team and will gain expertise across multiple systems and experience projects of varying scale and complexity. This role will provide positive guidance to the business users and be a curious learner. The successful candidate must be fluent in Salesforce Administration and able to run small to mid-sized projects and help the team implement solutions for our company’s unique needs. This is a hands-on technical role where you will work directly with the entire IT team and work on multiple issues and projects simultaneously. They will be self-motivated, detail-oriented problem solver with excellent documentation and communication skills. They will take responsibility for solving complex problems and driving simplicity in our solutions.

· Review incoming business requests and manage the daily support and maintenance of Salesforce and Force.com applications

· Work collaboratively with business users to assist in gathering and refining business requirements related to each request

· Build and unit test Salesforce configuration-based enhancements that lead to efficiency gains and an improved user experience

· Identify high priority business requests or bugs and escalate to broader DevOps teams

· Manage workload and end user expectations

· Help identify unused or underutilized platform features

· Assist with License Management

· Identify business requests of greater complexity or system impact and collaborate with development team on potential solutions

· Identify trends in inbound user requests and recommend solutions to eliminate ongoing issues or need for support

· Assist with quality assurance testing of improvements and new features developed by the broader development team and managed service providers

· Write documentation capturing business and system processes related to system changes

· Manage end user requests through development cycle.

· Adhere to implementation standards, techniques, technologies, and methodologies for Salesforce development.

· Manage projects and ensure proper team usage of documentation throughout project and development lifecycle.

· Stay informed of new products and technologies and evaluate, recommend, and implement appropriate technologies to enhance the organization's technical capabilities.

· Flexible to adjust to shifting priorities according to business needs

Qualifications

· Bachelor's degree in Business, Information Systems, or specialized training/certification

· Minimum 3 years Salesforce Administration experience

· Experience with Agile software development environment

· Analytical mind with a problem-solving aptitude

· Excellent written and verbal communication skills

· Willing to take initiative and be innovative

· Have excellent time management skills

· Consultative and customer-service-oriented in nature in working with the functional teams

· Able to anticipate, identify, and solve problems through root cause analysis to deliver practical, timely solutions

· Able to collaborate and communicate effectively with business stakeholders / other IT team members

o Salesforce Administrator and/or Salesforce Advanced Certification

o Salesforce CPQ experience

o Salesforce Platform Event Monitoring

o Salesforce CRM Analytics

o Experience with ServiceMax, Zuora, Financial Force, Supply Chain Management

o Firm understanding of how to use Salesforce dashboard and reporting

o Knowledge of APEX

o Knowledge of Boomi, MuleSoft, or other integration platform

o Understanding of APIs

o Ownbackup or Salesforce Backup experience

We Offer:

· Competitive base salary.

· Tuition reimbursement and certification exam.

· Work from home.

· Training and development opportunities.

· Charity / volunteer opportunities.

· Medical, vision, and dental insurance.

· Short- and long-term, supplemental, and company-paid life insurance.

· 401(k) retirement savings plan.

Employee Referral Program

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team. 

To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637