Scheduler

The Opportunity 

InCharge Energy is seeking a highly organized Scheduler to provide coordination and administrative support to the Service Department. The main role of this position is to schedule, coordinate, and dispatch service technicians. As a Scheduler you must be able to work cross functionally across the organization and have exceptional interpersonal and communication skills.

This position requires you to be in-office at our North Chesterfield, Virgina office.  

What You’ll Do

• Coordinate technician schedules and prioritize dispatches based off urgency, skill set, location, ext.
• Ensure that all maintenance, repair, commissioning, and other services are delivered on-time and within the scope
• Communicate with technician team for daily or weekly scheduled service appointments, changes, or cancellations
• Work with Service and Project coordinators to ensure prompt and effective service 
• Verify technicians have required work scope, parts, tools, customer contact, ext. to guarantee efficiency on all dispatches 
• Manage schedules for individual and team service appointments Identify and resolve scheduling conflicts or issues proactively
• Maintain external ticketing systems when working with 3rd party vendors 
• Mentor and assist with onboarding new staff in the service team
• Attend meetings and training as required to maintain proficiency
• Answer telephones and respond to email inquiries in a timely manner
• Perform other related duties as assigned 

Your Experience and Capabilities

• 2+ years of scheduling experience
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong customer service ethic
• Experience with software solutions to manage service deployment and efficiency, such as Salesforce, Zendesk, and dispatching software(s)
• Excellent written and verbal communication skills Strong working knowledge of Microsoft, including outlook
• Experience in the EV Charging industry is a plus