Senior Account Manager

Meet Upside:

We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.

The Impact You’ll Make:

Upside is adding a Senior Account Manager to lead strategic accounts in our fast-growing restaurant vertical. In this role, you’ll gain in-depth knowledge of our product, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service. Reporting to the Senior Director of Account Management, you'll work with analytics, product, marketing, and operations teams to ensure retailer value and support business growth.

• Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside
• Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth
• Identify and close expansion opportunities and long-term agreement conversions
• Predict and address concerns before they lead to churn risk
• Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers
• Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts
• Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers

What You Should Have:

• 7+years of client-facing experience including 4+ years of enterprise experience in technology; Bachelor's degree required
• Experience exceeding goals in retention and growth targets
• Experience public-speaking and the ability to speak to both formal and casual audiences
• Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
• Project-management abilities, including timeline management, client communication, and report interpretation
• Experience working with the restaurant industry or a two-sided marketplace is a major plus
• Ability to travel up to 20%

Location:

This is a fully remote role that may work anywhere in the United States. You’re still welcome to work from our DC, NYC, Austin, or Chicago office if you’re in-region!

Compensation:

The US base salary range for this full-time position is $123,500 - $136,500 + bonus (for certain roles) + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.

Benefits:

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + generous paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO + 10 federal holidays + our annual, week-long Winter Break
• Flexible work environment + support for your home office setup
• Lunch and parking reimbursement for in-office employees
• Employee Resource Groups
• Learning and Development opportunities
• Transparent culture
• Amazing mission!

Why Join Upside?

Our mission, values, and dedication to inclusivity guide our team of more than 300 people worldwide, and the quality of our culture is reflected in the impact we’ve had on the people and businesses we work with. But don’t just take our word for it! In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, was named a Top Workplace for Perks & Culture by The Muse, and was listed second year in a row on the Deloitte Fast 500.

At Upside, we believe that diversity drives innovation. Our differences are what make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!

Notice To Recruiters And Placement Agencies:

This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

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