Senior Analyst, Business Analytics

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary

The Medicare Pending Sr. Analyst is responsible for daily analyzing, testing, provisioning, and updating Workflows/Guides. The Sr. Analyst will comply with business requirements and workflow specifications to facilitate the technical team with the best techniques for proper results. Works with various Project managers, Consultants, and management staff to provide system and workflow recommendations and updates. Assist with investigating system issues, analyze and develop solutions, maintain files, keep track of tickets, monitor and manage internal processes and maintain tracking log/s.

Our team is member centric and strives to provide excellent customer service to our members What will you do:

• Open Tickets for system issues
• Provisioning (submit request for internal and external teams)
• Participates in cross-functional team meetings, including business managers and executives, to understand their information needs and help them make informed decisions.
• Create/update workflows and guides
• Approve testing requirements and deployment
• Coordinate special projects
• Analyzes trends and patterns to identify areas of improvement

Required Qualifications

• Strong communication and organizational skills (Verbal, Written, Presentation)
• Must have the ability to make decisions and problem solve
• Knowledge of Microsoft Outlook, Excel, and Word
• Self-motivated with the ability to work independently
• Mange multiple priorities and task while maintaining the ability to honor commitments
• Time Management

Preferred Qualifications

• Knowledge of Aetna Medicare systems and resources: MP/Nextgen, CWAS, HRP, GPS, Quickbase, Excel, Teams, Quickbase
• Initiate tickets
• Knowledge of Medicare or healthcare
• Ability to manage effectively with business partners, vendors, and senior leaders.
• Ability to work in a fast paced and deadline driven environment

We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week.

Aetna Service Operations office/hub locations will be discussed with the selected candidate. Education
High School Diploma or equivelantPay Range

The typical pay range for this role is:$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 02/14/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.