Senior Analyst, Casino Compliance & Surveillance

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position is located out of our Miramar, FL office

Position Summary:

Primary function for the position is responsible for analyzing and reporting on the Casino's Compliance Program, with an emphasis on reporting procedural inconsistencies This position is responsible for owning, coordinating, and developing various analyses in support of compliance-based decision making for Casino Operations. This role also is responsible for monitoring the effectiveness of current compliance practices on a ship-by-ship basis and will identify opportunities to improve key compliance findings through data analysis.

The position will be responsible for the consolidation of Casino compliance and security metrics, the development of comparative data models, and the communication of corporate objectives to all business units as needed. Additionally, it will assist with the preservation of gaming procedures; and reviews employee actions from the point of view of maintaining basic integrity.

Essential Duties and Responsibilities:

• Performs comprehensive shipboard analysis of the casinos control environment, assess compliance with the Company's SQM policy and Sarbanes-Oxley (SOX) Key Controls using data driven metrics
• Works closely with shipboard management to ensure all operations are compliant for potential Casino Income Control Reviews
• Analyses recordings of incidents onboard and any significant gaming activity brought to Casino Operations attention, creates and reports all non-conformities with recommended next-steps.
• Generates KPIs for Casino Compliance, including host and Manager KPIs that covering costs, tournament attendance, player/casino metrics and casino ratings.
• Creates a compliance data dashboard for easy communication with team members
• Performs random reviews of general Casino operations from surveillance recording media to include: management's presence on the Casino floor, times of Casino opening/closing, supervisors' vigilance in gaming pits, soft counts (both table and slot), gaming procedures, game pace, guest service levels and other general security procedures to gather data for compliance dashboard.
• Analyzes and reviews monthly forecasts and month end results for anomalous data.
• Updates SQM to include new compliance processes and updates old ones.
• Prepares & maintains ship level forecasts for Casino compliance KPI's

Qualifications, Knowledge, & Skills:

• A Bachelor's degree in a related field or equivalent experience is required.
• Casino table game experience.
• Casino surveillance experience.
• Casino cruise ship experience.
• The successful candidate will have 4+ years relevant experience in a position with casino compliance, audit, legal, finance or risk management. 2+ years specific Casino regulatory experience is desired
• Supervisory and management practices, procedures and techniques is a plus
• Strong communication skills, the ability to communicate effectively, both orally and in writing
• A general comfort level communicating policies and procedures to groups or individuals.
• An ability to develop professional presentations, reports and business correspondence
• An ability to work collaboratively and successfully in cross-functional and cross-cultural teams
• The capacity to work independently
• A detail oriented work ethic with the ability to analyze and interpret complex materials and large amounts of information
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards
• An ability to respond calmly, effectively and discretely to sensitive inquiries or complaints
• An ability to manage multi-faceted projects to a successful conclusion
• Computer proficiency - Microsoft Office programs (Excel, Outlook, Word, PowerPoint etc.)
• A Bachelor's degree in a related field or equivalent experience is required.
• The successful candidate will have 4+ years relevant experience in a position with casino compliance, audit, legal, finance or risk management. 2+ years specific Casino regulatory experience is desired
• Supervisory and management practices, procedures and techniques is a plus
• Strong communication skills, the ability to communicate effectively, both orally and in writing
• A general comfort level communicating policies and procedures to groups or individuals.
• An ability to develop professional presentations, reports and business correspondence
• An ability to work collaboratively and successfully in cross-functional and cross-cultural teams
• The capacity to work independently
• A detail oriented work ethic with the ability to analyze and interpret complex materials and large amounts of information
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards
• An ability to respond calmly, effectively and discretely to sensitive inquiries or complaints
• An ability to manage multi-faceted projects to a successful conclusion
• Computer proficiency - Microsoft Office programs (Excel, Outlook, Word, PowerPoint etc.)

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunities to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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