Senior Application Analyst Epic Technical Services

Our Epic Technical Services team is seeking a Senior Application Analyst to provide technical services and production support to our Epic teams and other users. This role requires strong analytical and communication skills to maximize the benefit of Montefiore's comprehensive and growing Epic infrastructure.

Responsibilities include:

• Provide technical support to IT team.
• Create new workflow documentation as needed.
• Generate appropriate communication and process to identify and remove obstacles to change and mitigate disruption.
• Serve as a subject matter expert for integration issues that affect Epic.
• Respond to daily tickets which will include conversations with end users to identify issues.
• On-call support will be on a rotating basis 24/7.
• Participate in overnight support for Updates and Upgrades.
• Collaborate among IT teams to prevent errors. Resolve errors when they occur and document solutions. Recommend process improvement to reduce errors.
• Participate in testing.
• Participate in project planning and execution.
• Provide input on intelligent solutions to improve efficiency.
• Mentor and transfer knowledge to colleagues.
• Maintain high professional standards and exhibit excellent customer service skills while performing assigned tasks.

Requirements include:

• 5+ years working in a related position.
• Epic certification in Security is required.
• Epic SER Badge is required.
• Data Courier Mover Badge is required within 3 months of employment
• Experience providing application implementation, troubleshooting, testing, and support.
• Strong desktop skills.
• Understanding of Epic workflows.
• Experience dealing with end users.
• Strong analytical and problem-solving abilities.
• Excellent communication, interpersonal, and rapport-building skills.
• Excel skills (Pivot Tables, VLOOKUP(), XLOOKUP(), Macros) required.
• Knowledge of SQL preferred.

Montefiore requires employees to reside in NY, NJ, CT, or PA.

Montefiore requires immunizations including for COVID and flu.

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 203007

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Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

SF-DICE-MIT; LI-SC1-REDIRECT

Mission:
To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:
To be a premier academic medical center that transforms health and enriches lives.

Values
Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

• Humanity
• Innovation
• Teamwork
• Diversity
• Equity

Nearest Major Market: Yonkers
Nearest Secondary Market: New York City