Senior Associate, Web Publishing

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

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Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Freshworks is seeking a Sr Associate, Web Publishing to build, update, and optimize experiences across Freshworks web properties. The ideal candidate will have extensive experience working on highly creative, CMS-driven websites for large, global companies. This role is responsible for creating and maintaining web pages and content for corporate marketing, product launches, campaigns, landing pages, and other digital activities. 

Please note: This will be a hybrid position (3 days a week at the office) and will be based out of Bellevue WA, Denver CO or San Mateo CA. 

Responsibilities:

• Page authoring and content publishing for Freshworks web properties
• Work directly within the CMS and other content systems to add, edit, remove pages and content to and from the website
• Partner with digital designers and developers to execute innovative new content and page concepts within the CMS
• Ensure all pages meet standards for brand guidelines, web standards, accessibility, SEO, and other digital best practices
• Develop project schedules and project plans to set short and long-term project goals and deliverables
• Data entry and cleanup for content migration and rebranding projects
• Optimize imagery, video and other media for web performance through tools or through server-side systems
• Partner with developers to Integrate content from APIs and third-party tools with pages authored in the CMS 
• Responding to tickets, Slacks, emails, and other requests while also working against established SLAs and on scheduled projects
• Work with the WebOps team to log and track website bugs 
• Perform QA testing through manual audits and software 

• 3 - 5 years experience in roles focused on building pages and performing site maintenance on large CMS-driven websites
• Specific experience working in complex content management systems (CMS) like Contentful, Contentstack, WordPress, Drupal, Adobe Experience Manager, etc.
• Experience working with multi-language and international web properties, specifically translation workflows and connectors
• Moderate experience with SEO best practices and standards
• Moderate experience on web fundamentals impacting usability and performance
• Strong expertise with content-level ADA standards for web accessibility 
• Basic experience with HTML, CSS, Javascript 
• Proven ability to work on multiple tasks simultaneously while successfully meeting established goals and deadlines

Summary of Freshworks Benefits:

Freshworks offers multiple options for dental, medical, vision, disability and life

insurances. Flexible paid time off, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers

adoption and parental leave benefits.

The annual base salary range for this position is between $80,000 - $130,000

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Bonus/equity may be available

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.