Senior Business Analyst- Merchant Services

Overview

This position is responsible for analysis at the highest level of complexity and data expertise. Assesses a wide scope of factors affecting business profitability, growth, and efficiency, and aids strategic initiatives to address identified issues. Evaluates current practices, collects information and industry trends, and creates specifications to support business initiatives. Develops and implements process improvements. Participates in special analytical projects and advanced technical reporting. May provide a leadership role for the work group through knowledge in the area of specialization.

Responsibilities

• Operational Support - Provides expert support for business operations by responding to inquiries, identifying issues, and working to continuously improve business practices. Handles escalated matters that arise during daily operations, providing guidance to lower level business analysts and leading workflow. Develops and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units.
• Identifying Business Objectives - Determines business needs through highly technical analysis and reporting. Develops strategies to achieve company and department goals, and communicates these through the use of specifications, project plans, or other forms of documentation.
• Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. Develops process enhancements based on reporting.
• Data Analysis - Sources, compiles, and interprets data. Performs data analysis on an advanced level, effectively communicating and directing analysis output.

Qualifications

Bachelor's Degree and 6 years of experience in Analytics, or modeling, or reporting OR High School Diploma or GED and 10 years of experience in Analytics, or modeling, or reporting

Proficient in SAS applications, Microsoft Word, Excel, PowerPoint and Visio, Database management experience

Preferred Qualifications

- Previous experious as a Buiness Analyst

- Banking experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.