Senior Citrix Systems Administrator

Community Health Systems is one of the nation's leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Summary:

Senior Citrix System Administrator proactively monitor performance and availability of applications, operating system platforms, and infrastructure to troubleshoot root cause and provide issue resolution to minimize degradation and outages to hospitals and clinics in the delivery of patient care.

Essential Duties and Responsibilities:

• Proactively maintain all Citrix infrastructure components.
• Troubleshoot and remediate Citrix infrastructure components
• Management and troubleshooting of Citrix NetScalers.
• Proactively monitor performance and availability of applications, operating system platforms, and infrastructure to identify root cause and provide issue resolution to minimize degradation and outages to hospitals and clinics in the delivery of patient care.
• Perform proactive troubleshooting activities utilizing CHS standard monitoring tools to detect and classify service impacting events of targeted applications, operating systems platforms and network devices for the purpose of preventing potential outages of those systems in compliance with defined Service Level Agreements.
• Basic experience with proactive monitoring and alerting on Virtual Private Network connectivity and troubleshooting service degradation or connectivity issues with third party vendors and/or IT groups.
• Maintain best practices on managing systems and services across all environments.
• Monitor hospital and clinic applications and infrastructure to meet or exceed defined Service Level Agreements.
• Record and measure key statistics on support to produce routine reports by shift as a measure on the current state of hospital, clinic and data center operations.
• Proactively Monitor consoles for alerts, minimizing the potential for a critical alert that could cause impacts to application and service delivery.
• Maximize application performance by monitoring performance; coordinate with level 3 support groups to proactively mitigate minor issues before they become critical. Diagnose and resolve complex configuration and troubleshooting issues within a multi-vendor infrastructure.
• Correlate application and network data to perform troubleshooting steps for performance or availability related issues on applications, network or operating system platforms.
• Utilize log files from disparate sources to aid in troubleshooting network connectivity, service delivery or application connectivity.
• Partner with operational teams during enterprise wide crisis scenarios, e.g. large-scale production service outages, outside of the routine change management process.
• Experience creating and maintaining procedural documentation.

Qualifications:

Required Education: High School Diploma

Preferred Education: Bachelor's Degree

Required Experience:

• 5+ years' experience supporting medium to large network infrastructures preferably in a multi-hospital and/or medical center setting.
• Must be willing to work in 24/7 operations environment and participate in 12 hour shift rotation
• Strong interpersonal, written, and oral communication skills.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Self-starter able to own projects or processes and work independently to complete and document those tasks.
• Energetic, eager to grow in a Fortune 500 Company with significant career opportunities.

Preferred Experience: Experience in supporting healthcare environments.

Preferred License/Registration/Certification: Appropriate industry certification(s)

Computer Skills Required:

• Experience with Citrix Virtual Application Delivery
• Experience with Citrix Netscalers
• Experience in LAN/WAN protocols.
• Knowledge of VMWare and Nutanix/AHV
• Basic knowledge of Dell/EMC SAN or similar a plus.
• Experience with Dell Openmanage Logicmonitor, Solarwinds NCM, Cisco ISE, Cisco DNA Center, Thousand Eyes and/or similar tools
• Knowledgeable of TCP/IP and the OSI Model
• Knowledge of Windows/Linux/Unix operating systems
• Expertise with common troubleshooting techniques such as ping, traceroute, nslookup, netstat, nmap, DNS queries, port configurations, port management, network and platform configurations.
• Basic understanding of WAN network topologies and hardware (MPLS, Metro-E, SD-WAN, et. al.).
• Experience with packet sniffing technologies for wired and wireless environments. (Wireshark or similar)
• Basic knowledge of Networking components (routers, switches, load balancers, wireless access points, etc)
• Basic knowledge of firewalls and load balancers
• Experience with anomaly detection

Physical Demands:

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

• The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.
• The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.
• The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.