Senior Client Support Engineer - San Francisco

Description

**Candidate must be located in Bay Area **

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine's Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.

Job Overview

Coretelligent's Senior Client Support Engineer utilizes strong customer service skills to provide on-site technical support to our dynamic client base (this position will support a client in the Bay Area). They regularly drive to our local client locations and interact closely with all levels, including executives.

Key Responsibilities:

• Server Administration:
  • Utilize strong working knowledge of network services, including troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN connectivity
  • Perform account management in Azure AD, Exchange, and other platforms, including creation, removal, changes, password resets, and bulk operations
  • Maintain a reliable update deployment scheme using WSUS
• Networking and Security:
  • Utilize conceptual and practical knowledge of firewalls to ensure secure network perimeter and stable connectivity
  • Configure L2/L3 switches, optimize network traffic, and troubleshoot issues
  • Perform Wi-Fi connectivity troubleshooting
• Virtualization:
  • Working knowledge and experience with VMWare to create and edit VMs, deploy templates, configure hosts with local storage, perform VM edits, and troubleshooting
  • Extend data stores/partitions, and troubleshoot HA clusters and iSCSI storage
• Messaging:
  • Utilize knowledge and experience with mail platforms such as MS Exchange and Office 365 to optimize configuration and resolve client issues
  • Troubleshoot mail-flow and Exchange DAG replication

• Support and Troubleshooting:
  • Communicate with clients on-site to resolve technical issues. Utilize expert knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profiles, and applications
  • Exercise expert MS Office and Mobile Device troubleshooting skills and knowledge to resolve client issues
  • Perform Virus/Malware removal
  • Maintain consistent backup sets and resolve issues should they arise
  • Deploy new hardware using imaging technology
  • Update and maintain documentation
  • Effectively participate in on-call rotation resolving after-hours technical issues
  • Perform after-hours work as needed for on-site support and infrastructure/server maintenance
  • Serve as a point of escalation to level I and II engineers

Required Skills and Qualifications:

• 5+ years of related work experience
• Savvy with technical duties listed above
• Experienced with Kaseya, ServiceNow, and ITGlue
• Strong problem-solving and written/verbal communication skills
• Must be customer-focused and able/willing to provide "white glove" service
• Ability to follow and adhere to defined processes
• Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
• Passionate about technology
• Valid driver's license and personal reliable vehicle

Preferred Skills:

• Advanced Microsoft 365 certifications are required. Subject matter expertise in Office 365, including Microsoft Entra ID, Exchange Online, Defender for Office 365, Teams, Teams voice services, and other O365 workloads.
• Proficiency in Microsoft Security components such as Defender for Identity, Defender for Cloud Apps, and Microsoft Entra ID Premium.
• Experience in Microsoft cloud security controls, Data Loss Prevention, Purview, and understanding of Litigation Hold, Retention, and eDiscovery.
• Experience managing and maintaining on-premises Active Directory, GPOs, and on-premises Active Directory migrations to M365.

Salary Range for this position (depending upon experience): $106,000 - $120,000

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What you'll love about Coretelligent:

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!

Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks: Fourteen holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 standup desk allowance, and other health & wellness perks.

Equal Opportunity and Accessibility Commitment.

• Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more, focusing on creating an inclusive workplace. At Coretelligent, diversity is valued beyond compliance, ensuring that every team member feels valued, respected, and supported. We strive to create a work environment where everyone can thrive and be their authentic selves.

• We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [insert appropriate contact] for necessary arrangements.

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E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.