Senior Cloud Engineer

Conversant Group is a mission based Global IT infrastructure and security consulting company founded in 2009 and based in Chattanooga, TN. We are the world’s first Civilian Cybersecurity Force, dedicated to defeating cyber terrorists. To do so, Conversant Group is organized into three battalions: Athena7, which provides infrastructure assessment, strategy, and remediation; Grypho5, which offers ongoing managed protection; and Fenix24, which provides rapid restoration in case of a cyberattack.

Securitas Summa—security above all else—is our mantra, and at Conversant Group, we help organizations optimize the efficiency of their IT operations with security always at the forefront. Since 2009, Conversant Group has helped more than 500 customers understand their security posture, address their vulnerabilities and threats, actively defend against those threats, and restore operations following a breach (should one unfortunately occur). We are growing exponentially and are looking for A Players to change the face of security.

Job Overview:

The Senior Cloud Engineer will primarily support organizations in their efforts to migrate to Office 365 and/or upgrade their existing Office 365 services. The successful candidate will have significant knowledge of the Office 365 platform and services, proven service configuration and troubleshooting skills, as well as knowledge of on-premises infrastructure. Experience with Microsoft 365 migrations and some hands-on knowledge of IaaS migrations to Azure and/or AWS is also required. The engineer will support the Project Manager in gathering and analyzing requirements, solution design, and execution of the migration while delivering high customer satisfaction.

Key Responsibilities

• Technical implementation and initial support of Office 365 tenants
• Design, architecture, configuration, and migration best practices for Office 365 environments
• Provide consultation and hands-on implementation support for Office 365 migrations
• Support the Project Manager in gathering and analyzing requirements, solution design, and execution of the migration
• Troubleshoot and develop solution paths for migrations and new configurations for customers
• Mentor, train, and troubleshoot with peer engineers on Office 365 implementations and migrations
• Provide on-demand guidance to engineers on the team when issues and questions occur
• Develop and maintain Office 365 governance documentation and PowerShell scripts with product owners & peer engineers
• Partner with IT and other external workgroups for the integration of applications that support Office 365 solutions
• Assist staff with troubleshooting complex technical issues experienced by internal and external customers
• Provide training on Office 365 solution offerings, as well as IT orientation and security training
• Provide technical support and maintain uptime as defined within IT acceptable standards
• Address production issues experienced by Office 365 users

Qualifications

• Qualifications:
• Experience in setup, hardening, and configuration of Office 365 tenants
• Experience in migrating workloads and infrastructure to Azure and/or AWS as IaaS or PaaS
• Experience with migrations using native Microsoft tools and 3rd party migration tools
• Administrative and configuration experience with Microsoft 365's Cloud suite including Office, Teams, SharePoint, Intune, and OneDrive
• Experience in creating and maintaining technical documentation
• Ability to train and mentor highly technical and non-technical audiences alike
• Experience in implementing Microsoft Entra/AD, Entra Connect/Azure AD Connect
• Experience in implementing Single Sign-On (SSO)
• Working knowledge of troubleshooting and configuration of various Exchange servers and Exchange Online
• Administrative and configuration knowledge of Active Directory
• Hands-on setup and configuration knowledge of Windows Server (various versions)
• Experience with mail security platforms (Mimecast, Proofpoint, etc.)
• Experience in hardening Office 365 and mail security platforms environments
• Experience configuring and maintaining Microsoft Intune for device management, application deployment, policy enforcement, and security settings
• Strong communication, presentation, writing, and editorial abilities
• Excellent organizational and time management skills
• Ability to work after hours when needed
• Flexible work hours (90% remote work)

Preferred Qualifications

• Experience with migrations to Azure and/or AWS
• Experience in hardening Azure and/or AWS environments
• Setup and configuration of Azure Virtual Desktop
• Setup and configuration of Microsoft Defender for Endpoint
• Experience configuring and maintaining Microsoft Teams Voice
• Implementation of Data Loss Prevention (DLP)

Preferred Certifications

• MS-101 Microsoft 365 Mobility and Security
• MS-102 Microsoft 365 Certified: Administrator
• Mimecast Email Security, Cloud Gateway Advanced
• AZ-104 Azure Administrator Associate
• SC-300 Identity and Access Administrator Associate
• SC-400 Information Protection and Compliance Administrator Associate

Education and Experience

• A college degree or equivalent work experience (10+ years)
• Proven level of experience with Exchange (various versions) and Exchange Hybrid servers
• Proven level of competence with Windows servers, Active Directory, ADFS
• Experience with project management

Needed Attributes

• Ability to demonstrate a high level of competency in managing technical projects
• Excellent writing and communication skills
• Ability to lead and collaborate with others
• Proficiency in computer usage, internet, and Microsoft Office suite of applications

Why work with us?

We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

Internal and external learning & development opportunities, including career advancement.

Competitive compensation & benefits.

Scheduled & flexible PTO programs.

Fully remote work options.

Family friendly programs

Care packages

Regular team building events.

Join the world's first Civilian Cybersecurity Force and take your career to the next level!