Senior Cloud Operations DevOps Engineer

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The successful candidate has an opportunity to join an outstanding team within a fast-paced and successful organization. We are engineers with a great passion for cutting edge technologies. We adopt open-source and develop our own tools to manage Liveperson's big scale private and public clouds.

We are the owners of production infrastructure, managing thousands of servers scattered in multiple data-centers around the globe.

We are always after the next big thing in technology to support our business better!

You will:

• Being the main Cloud DevOps for projects and repairs throughout the virtual servers environments within LivePerson private on-premises and public clouds.
• Manage virtualization layer OpenStack and VMware Production environments, from provisioning, debugging and troubleshooting, maintaining, till decommissioning phases
• Debug and operate VMware, OpenStack clusters and nodes, DNS, LDAP, MS AD, SSO, NTP, CDN, SMTP related incidents and problems
• Support public cloud users and programs within AWS and GCP
• Perform upgrades, integration, rebuild and other projects
• Track issues and analyze data, looking for trends and systemic issues
• Help identify specifications for tools that facilitate usage, capacity management and decommissioning processes of virtual machines at scale
• You will participate in the occasional on-call rotation supporting the infrastructure.
• Take an active part in designing and architecting large-scale data centers virtualization layers, aiming to improve data center layout and capacity, on both on-premises and in public cloud, as a response for Global Products and Technology programs and business initiatives needs.

You have:

• Hands-on experience in high-scale production environment
• Support cloud operations tasks and programs for both on-premise and public clouds
• Assist service owners teams on migration efforts from on-premise to public clouds tasks from cloud operations related tasks
• Experience with virtual servers health reviews, troubleshooting, related hardware health status checks
• Work experience under 99.999% Uptime constraints, operational controls and change management lifecycle
• 6+ years maintaining Linux and virtualized environments
• Decent level of networking and network hardware knowledge such as Cisco and Arista Switches, Routers, Top-of-rack switch configuration
• Knowledge with Python and Shell scripting and automation tools such as Terraform, Rundeck, Ansible
• Knowledge with physical servers management and virtualization layers installation
• Experience with configuration management (Puppet), Cobbler or similar tools
• Understanding of out-of-band/lights-out server communication methods, such as IPMI and redfish.
• Be a team player with passion to owns important programs and help others to achieve their goals and success

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Work From Home support, Food Vouchers, monthly phone and internet allowance.

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.