Senior Customer Operations Manager
Location
New Berlin, WI
Type
Full Time
Job Description
Senior Customer Operations Manager
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.
Better together! This position is on-site, and we are looking for people who share our passion.
Position ResponsibilitiesÂ
Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
Guide leaders in analyzing department results for trends and improvement opportunities.
Want more jobs like this?
Get jobs in New Berlin, WI delivered to your inbox every week.
Track and report gross profit, return, vendor performance and customer feedback metrics.
Work with other Uline teams to enhance customer service processes and identify new product opportunities.
Build strong vendor relationships to resolve issues quickly and enhance service quality.
Minimum Requirements
Bachelor’s degree.
5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
Travel to Uline’s North American branches and to vendors.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.Â
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-CB2
#CORP
(#IN-PPCS)
Date Posted
02/07/2025
Views
0
Similar Jobs
Assistant Nurse Manager (Emergency Department) - Department of Veterans Affairs - Veterans Health Administration
Views in the last 30 days - 0
View DetailsNursing Assistant CLC Rehab Unit - Department of Veterans Affairs - Veterans Health Administration
Views in the last 30 days - 0
View DetailsCommunity Living Center Registered Nurse - Department of Veterans Affairs - Veterans Health Administration
Views in the last 30 days - 0
View DetailsSupervisory Medical Records Technician (Coder) - Department of Veterans Affairs - Veterans Health Administration
Views in the last 30 days - 0
View DetailsChiropractor - Department of Veterans Affairs - Veterans Health Administration
Views in the last 30 days - 0
View DetailsLicensed Practical Nurse-Acute Care - Department of Veterans Affairs - Veterans Health Administration
Views in the last 30 days - 0
View Details