Senior Customer Service Specialist

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job description:

• Process customer orders in an efficient, accurate, and timely manner, using dedicated systems within allocated countries/areas.
• Be able to discuss effectively products and services of the company to current and prospective customers in a way that conveys a positive image of quality, integrity, and better understanding of our business.
• Facilitate the customer concern process of inquiries and complaints to resolve in autonomy.
• Handle and influence customer satisfaction by demonstrating tact, sensitivity, and integrity.
• Developing work relationships and assist Commercial and Project teams through careful review of their open orders making appropriate follow-up calls/e-mails and offering pre and post customer service for sophisticated custom orders.
• Maintain excellent Export compliance and Company reputation by screening for denied persons and entities, restricted end uses and diversion using the compliance control systems; IBS, Precision, Securimate and GTC Sanction controls.
• Prioritize workflow to meet customer expectations.
• Order Management
• Working efficiently alongside other departments to guarantee outstanding customer service.
• Process/System Efficiencies
• Follow systems and procedures outlined in company manuals, staff meetings, intranet, and e-mails. Ability to learn, accept, and retain specific order management procedures and to meet required instructions and policies related to order management.
• Participate as a significant team member by supporting others Customer Care representatives as needed. Possess excellence in organization
• Processing inquiries within the framework of public tenders
• Regular reporting to public structures in Lithuania
• Be the substitute in the event of the absence of another team member

Keys to Success:

Education:

• Secondary education is mandatory, higher education in the field of natural sciences is helpful.

Experience:

• No experience is required, similar work experience of at least 1 year can be an advantage.

Knowledge, Skills, Abilities

• Excellent communication and social skills reflecting a positive, professional, customer-centered organization.
• Shown success in handling difficult customers with integrity, dignity, and tact required.
• Must demonstrate excellent proficiency in personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent Lithuanian & English language skills (oral and written) is a must.
• Strong ability to collaborate with colleagues, and share the workload as needed to provide quality customer support.
• Prior bioprocess production knowledge as advantage
• Integrity, Intensity, Innovation, Involvement

What we offer:

• The innovative environment of the rapidly growing international company;
• Impactful, driven and encouraging working culture and outstanding development possibilities to increase your potential;
• An exciting opportunity to be part of a dynamic global organization and work with experienced professionals;
• We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits.

At Thermo Fisher Scientific, each one of our 120,000 extraordinary minds has a unique story to tell. Join us and

contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Compensation
The monthly salary range estimated for this position based in Lithuania is €1 983,33-€2 970,83.