Senior Customer Success Manager

Jama Software® is focused on maximizing innovation success. Numerous firsts for humanity in fields such as fuel cells, electrification, space, autonomous vehicles, surgical robotics, and more all rely on Jama Connect® to minimize the risk of product failure, delays, cost overruns, compliance gaps, defects, and rework. Jama Connect uniquely creates Live Traceability™ through siloed development, test, and risk activities to provide end-to-end compliance, risk mitigation, and process improvement. Our rapidly growing customer base of more than 12.5 million users across 30 countries spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, financial services, and insurance industries. To learn more, please visit us at jamasoftware.com. 

As a Senior Customer Success Manager, you’ll be responsible for driving customer value in our Medical Device & Life Sciences industry vertical, our largest and fastest growing industry domain. In this role, the right person will take a value-based, consultative selling approach, establishing trusted advisor status across a complex network of customer stakeholders. To do so, the Senior Customer Success Manager will be responsible for partnering with a diverse and experienced team of internal Subject Matter Experts to drive customer retention, upsell, and expansion opportunities in a technical engineering domain. 

If you’re interested in the future of technology, Jama Software offers a rare chance to engage directly with world-class Medical Device and Life Science technology companies and the engineers responsible for developing the products of tomorrow.  

A few recent Jama Software customer testimonials include: Vave Health, Microsure, Convergent Dental, and Proprio Vision.  

If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Women, BIPOC, LGBTQ, and other under-represented groups are highly encouraged to apply. We're eager to meet people that believe in Jama Software’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes. 

Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or that of their relatives, friends or associates or any other characteristic protected under federal, state, or applicable law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request an accommodation.