Senior Director, Business Planning and Operations, Malaysia

Job Description

What a SD, BP&O does at Visa:

This key role will report to the Country Manager and support business operations and strategic initiatives to drive strong business outcomes. As the conduit to all key functions supporting the country team, this leader will be responsible for charting the market’s overall business management routines while ensuring a cohesive and reportable approach to drive against our country priorities. This is a role with high visibility as the role will interact with Senior Leadership within the business while representing the market by collaborating with a variety of cross-functional partners, such as Finance, Sales Excellence, Product, Commercial & Money Movement, Marketing, Merchant Sales & Acquiring teams on business planning and organisation engagement to ensure success.

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To be successful in this role, this leader should be familiar with the Singapore market landscape and be comfortable synthesising all available data to drive performance management and anticipate changes in the operating environment (both internally and externally). This leader must be relentlessly focused on setting clear priorities and maintaining strong process discipline. There are two key areas of focus for this role:

Country Strategy & Execution

• Business Planning: This leader should be able to rally the broader team to drive the implementation of the Country strategy and close tracking of Objectives & Key Results (OKRs). The ideal candidate should have the ability to not only lead the team, but also influence their peers, have a keen eye for detail, excellent organisational and communication skills, and the ability to balance big-picture thinking with hands-on execution. On an ongoing basis, the leader will develop and implement policies, procedures, and guidelines to streamline processes and improve efficiency for optimal operational performance.
• Performance management: Lead the business performance management process and preparation for Business Reviews with Visa's executive management, regular performance reporting/dashboard for the country management view and across key strategic initiatives monitoring. This leader should be able to instantly grasp time-bound challenges and opportunities with numerate uncertainties to analyse the situation, consult cross-functional team leadership. These challenges and opportunities could cover a wide range of business topics eg. Pricing (Interchange, Network), Deals (Structuring, Modelling), Clients (Engagements, Optimisation, Capabilities) and Execution (Processes, Policies, Regulation).
• Strategic Initiatives – the topics might vary at any point in time and these are some examples of the Strategic Initiatives that this leader will cover.
• Cross-border: As Cross-border is an important metric and lever for the Singapore business, this leader will represent the business in the Asia Pacific Cross-border group and drive the ideation, analysis and delivery of step-change strategic initiatives to grow cross-border revenue and market share. This will include working with other functions like marketing, product and country sales (clients) to drive the commercial value proposition and market demand.
• Growth evangelist: Given the respectable growth of the Malaysian economy [5% GDP growth in 2024], there is a white space opportunity for Visa to participate and grow into new payments flows and new segments of the economy. The BPO will partner with the Country Manager to drive a growth mindset across the market teams identifying and nurturing ideas and concepts that will drive Visa’s growth for the next 3 to 5 year horizon.

Why this is important to Visa

Articulate the impact an importance of this role to our company. What’s in it for the candidate and what can they actually achieve in this role that has a positive impact on our business, our stakeholders and our community

Qualifications

What you will need:

Key Competencies

• Ability to influence members of the organisation across all levels.
• Ability to manage complex strategic, analytical and organisational issues.
• Be decisive and lead change, ability to prioritise and drive focus, execution.
• Ability to articulate vision and motivate team members to achieve company priorities linked to the vision.
• Ability to bridge gaps of knowledge, understanding and cultural backgrounds.

Qualifications

• At least 12+ years of experience, preferably with payments and digital commerce background, strategic and business planning, project or program management, financial analysis and forecasting, and enterprise risk management, ideally from within a complex management organisation or consulting firm
• Proven track record of delivering high impact results working on projects in the areas of corporate strategy, growth initiatives and new market, segment, as well as business strategies will be an advantage.
• Broad knowledge of payments industry, its products, services and technologies
• Strong management skills appropriate to a fast-paced business environment is preferred
• Proven ability to build creditability, influence and negotiate at the highest levels within international organisations.

What will also help:
Characteristics

• Positive, collaborative personality that will collaborate effectively with the Visa Malaysia team.
• Resilient character that will be able to manage and execute the multitude of time-bound initiatives.
• Creative problem solver for the dynamic client and every changing Malaysia market.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.