Senior Director Sales System Operations, B2C

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
As the Optimum Sr. Director of Sales Systems Operations, B2C, you play a pivotal role in supporting the Optimum Business to Consumer sales organization. This senior director role will oversee the strategic planning and execution of sales systems and operations. It includes managing and enhancing sales technologies, implementing best practices, analyzing sales performance data, and collaborating with cross-functional teams to drive sales growth. Supported by an expansive cross-departmental team, the working strategy must consider the needs of stakeholders across Product, Offers, Billing, Engineering, IT, and Marketing to define dynamic experiences as part of an omni-channel sales pipeline both internally and with external sales partners.
They will enable our sales teams by managing the roadmap of process optimizations and new features for the digital tools they use every day, helping to guide a team of technical analysts, developers, and platform administrators who will make it real. Understanding the different sales cycles across channels and customer types will be crucial for creating the right targeted experiences appropriate for each sales interaction. The successful candidate will have a command of best practices and trends in CRMs/CDPs, managing large datasets, and understand how integrated systems enable a more data driven, assistive sales enablement experience.
Responsibilities

• Lead the strategic planning and execution of sales systems and operations for B2C sales.
• Oversee the enhancement and optimization of sales technologies to improve efficiency and effectiveness.
• Support development of Sales Training documentation for communication to the front-line Sales personnel. Ensure Sales Teams are ready for system launches/updates and have proper accessibility to and discoverability for any new relevant information and go-to-market processes.
• Defining and distributing proper metrics to determine performance needs with regards to sales processes and associated tools.
• Analyze sales performance data to identify trends, opportunities, and areas for improvement.
• Develop and implement scalable solutions to support B2C sales objectives and ensure operational excellence.
• Collaborate with cross-functional teams to align sales operations with business objectives and drive sales growth.
• Lead those who manage budgets and vendor contracts/agreements.
• Manage a team and provide leadership in driving innovation and continuous improvement in sales operations.

Qualifications

• Bachelor's degree in Business Administration, Sales, Operations, Management, or related field; MBA preferred
• 8+ years of in Sales Operations, Sales Enablement, Business to Consumer Sales
• 3 years in a leadership position
• Proven experience in a senior leadership role managing sales systems and operations in B2C environments
• In-depth knowledge of sales technologies, CRM systems, and sales performance analytics
• Experience with Salesforce.com and other CRM platforms required
• Experience with Amdocs or Netcracker BSS/OSS platforms preferred
• Some experience with e-commerce and/or omni-channel sales platforms desirable
• Some experience with GIS platforms and polygon/vector-based datasets desirable
• Some experience with Jira or other project management tools and writing epics and user stories desirable
• Some experience with Visio or other diagram/flowchart tools desirable
• Some experience with SQL desirable
• Proficiency in Microsoft Office/365 and SharePoint
• Ability to produce clear, compelling, and motivational communications quickly
• Strong strategic planning and project management skills with a focus on operational excellence
• Demonstrated ability to lead and motivate a team, driving innovation and continuous improvement
• Strong business acumen and a results-driven mindset with a focus on driving sales growth and efficiency

What's In It For You:

• Top-notch benefits: Medical, Dental & Vision Insurance from day one.
• Time to relax: Paid vacation and sick pay.
• Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities.
• Stay connected: Discounted TV/Internet/Phone within the Optimum footprint

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $149,940.00 - $214,200.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas