Senior GTM Operations Manager - GTM Operations Shared Services

Build the future of the AI Data Cloud. Join the Snowflake team.

There is only one Data Cloud. Snowflake's founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn't stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow.

Snowflake's GTM Operations organization is actively seeking a Senior GTM Operations Manager to build and lead our GTM Operations Shared Services organization. Our Shared Services team plays a pivotal role in supporting critical business functions by providing support across operational GTM workflows, data management, and systems and process troubleshooting. They are the first line of support for our GTM organization and are responsible for ensuring our global field team is supported, our data is accurate, secure and effectively managed across systems. We're committed to operational excellence and continuously improving our systems, processes and data quality standards to support business growth.

You will collaborate with Snowflake's operational leaders on critical processes needed to move the Sales, Sales Engineering, Operations and Partner processes forward for more efficient execution. This will include (but is not limited to) alignment of data across users, records and systems, supporting Partner processes like demo account creation and certifications accuracy, as well as troubleshooting and resolving process gaps throughout the sales lifecycle. You will also participate in ad hoc projects that enable Sales systems and processes, as well as support user management where applicable to drive business value across the processes Sales Operations supports.

As a builder at heart, you have an appreciation for the operational components needed in order to build a world-class SaaS company. You thrive in the driver's seat of ensuring the sales systems, processes and data are driving business value and are eager to provide recommendations to improve and automate across the Sales and Sales impacted systems.

IN THIS ROLE YOU WILL GET TO:

• Manage and grow a team of shared services specialists responsible for executing Snowflake's standard operating procedures
• Provide first line support for Sales & Partner operations workflows (i.e. account/opportunity management and changes, demo account creation, user managed).
• Implement and maintain standard data quality practices, including regular audits, data cleansing, and data validation processes to ensure data accuracy and completeness
• Identify opportunities and provide recommendations to improve and automate our systems and processes across core technologies (SFDC, Workday, D&B, etc.)
• Work with cross-functional teams to prioritize new requests of the shared services organization based on their impact to the business and ability to standardize
• Create and maintain key documentation such as SOPs, process flows, data stewards/owners
• Enable flex capacity to support operations initiatives on an ad hoc basis

ON DAY ONE WE WILL EXPECT YOU TO HAVE:

Minimum 10 years total professional experience with 5+ years working with sales operations, master data management, sales systems, process, and tools

• Expertise in Salesforce CRM and connected applications (D&B, Workday, SPN)
• Hands on experience managing case queues, SLA's, and service organizations
• Experience with master data management, data quality or data governance
• Experience managing a team supporting a global sales organization
• Excellent communication skills and ability to communicate with Sales and Sales leadership
• Ability to gather and use data to inform decision making
• Must possess business acumen, analytical, troubleshooting, problem-solving skills
• Exceptional interpersonal skills with demonstrated ability to work effectively in team-based environment with multiple functional groups
• Understanding of core business processes in a B2B technology environment; sales, sales operations, marketing, customer support, professional services
• Undergraduate degree required, MBA a plus

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?