Senior HR Customer Service Representative

Introduction
The Senior HR Customer Service Representative is responsible for providing exceptional customer service to employees managers and other stakeholders by responding to inquiries resolving issues and providing information on HR-related topics. This role requires strong communication and problem-solving skills as well as the ability to work in a fast-paced environment and mentor junior staff.

Your Role and Responsibilities
**Key Responsibilities:
** * Respond to employee inquiries and concerns via phone email and in-person
* Provide accurate and timely information on HR-related policies procedures and benefits * Resolve complex employee issues and concerns in a fair and professional manner
* Escalate issues to senior HR staff or management as needed
* Mentor and coach junior HR Customer Service Representatives to improve their skills and performance
* Develop and maintain relationships with employees and managers to understand their needs and concerns
* Identify and report trends and patterns in employee inquiries and concerns
* Collaborate with other HR staff to resolve employee issues and improve customer service * Maintain accurate and up-to-date records of employee interactions and issues
* Stay up-to-date with changes in HR policies procedures and regulations

Required Technical and Professional Expertise
* Bachelor’s degree in Human Resources Business Administration or related field
* 3-5 years of experience in HR or customer service with at least 2 years in a similar role
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Excellent customer service skills and ability to handle sensitive and confidential information
* Proficiency in HR software and systems Success Factors and Service Now
* Ability to work independently and as part of a team
* Strong attention to detail and analytical skills
* SHRM-CP or PHR certification preferred

Preferred Technical and Professional Expertise
* Experience in a leadership or supervisory role
* Experience with HR systems and software
* Bilingual or multilingual skills
* Experience in a similar senior HR customer service role

**Work Environment:**
* The Senior HR Customer Service Representative will work in a fast-paced and dynamic environment with frequent interruptions and changing priorities.
* The role requires strong communication and problem-solving skills as well as the ability to work independently and as part of a team.
* The Senior HR Customer Service Representative may be required to work flexible hours including evenings and weekends to meet the needs of the business.