Senior Implementation Project Manager II

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
Critical Alert, a developer in the critical messaging nurse call industry, is hiring a Senior Implementation Project Manager II to manage nurse call implementation and associated projects. The Project Manager will apply project management skills and best practices to accomplish the goals of delivering the projects on time, within budget and with the highest customer satisfaction.
The ideal candidate will be a highly organized, self-starter who is proactive in taking ownership of project management tasks & deliverables, and comfortable working in a high-tech, fast paced environment. This individual should seek to be innovative & creative in problem resolution and have experience overseeing multiple projects concurrently while promoting streamlined project management processes.
What You'll Be Doing:

• Ensure that all projects are delivered on-time, within scope and within budget
• Develop a detailed project plan to monitor and track progress throughout the life of the project
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Conduct meetings with clients to clarify project scope, timeline and finalize order details prior to shipping hardware to sites
• Ensure resource availability and allocation by working with management team, client and 3rd party installers, as applicable
• Perform proper risk management practices to minimize project risks
• Manage and maintain relationships with the client and all stakeholders
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Attend conferences and training as required to maintain technical and professional proficiency
• Travel to customer or vendor sites as needed, up to 30%
• Assist in continuous development of project management and deployment best practices

What You'll Own:

• Bachelor's degree and 5+ years of experience; or equivalent combination of education and experience in healthcare administration, software implementation management, or technical project management
• PMP certification or willing to become certified
• Excellent client-facing and internal communication skills
• Process development/improvement experience
• Must demonstrate the ability to successfully manage multiple technical projects
• Demonstrated ability to capture technical and user requirements in an articulate and organized manner
• Demonstrated track record of managing a defined sequence of tasks to completion with aggressive schedules, through individual effort and coordination of work with others
• Strong working knowledge of Salesforce, Mavenlink, and MSFT Office
• Low-voltage systems implementation experience
• Experience or familiarity with Real-Time Location Systems (RTLS), RFID and/or Wayfinding solutions
• Experience working in healthcare environments

Perks & Benefits We Offer:

• Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
• Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
• LinkedIn Learning License for you to continue self-paced learning
• Flexible time off policy for salaried employees with no limit on the number of days off

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.