Senior IT Consultant (Austin)

About us

Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.

And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.

What's an average day like?

The clients you’ll work with are exclusively Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds) and Life Sciences Organizations in the Austin region. These clients are very friendly and enjoyable to work with. Pliancy prides itself on working with clients who respect our team and expertise. You’re treated as one of their own, not as an outside individual. You’ll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. You'll love our culture if you love innovating, building relationships, and socializing with fellow team members.

A typical week is a mix of possibly multiple-day, four-hour, and eight-hour scheduled site visits, where you will be consulting with clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.

Who are we looking for?

You’re an attentive, sociable person who loves connecting with the people you support and working in a team environment remotely and in-person. To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your people, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.

Responsibilities:

• Driving the adoption of forward-thinking technology in a rapid-growth environment
• Identifying unique cutting-edge solutions to business problems leveraging technology
• Providing high-touch, white-glove support to executives, executive assistants, and staff
• Troubleshooting day-to-day technical issues and assisting with daily requests
• Creating new users, configuring laptops, and setting up their desks/workstations
• Training and assisting with the use of tools and technology to meet business needs

Requirements: (these are recommendations, not requirements - we review all applicants)

Should have

• Soft skills (personality, relationship-building, communication, stress management)
• Team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes)
• Experienced and comfortable supporting executive teams
• 5+ years of general IT support experience
• Extensive Windows Desktop and macOS experience
• Experience with Common SaaS Offerings (including but not limited to Microsoft365 / Box / Dropbox / Egnyte)
• Extensive SharePoint experience
• Addigy/Jamf/Intune MDM (Device posturing) experience
• Prior experience supporting Life Sciences Firms and their lab environments
• Working Knowledge of Active Directory / Azure AD
• Working functional knowledge of Public Cloud (Particular emphasis on IaaS and PaaS Technology) [AWS, Google Cloud, Microsoft Azure]
• Aptitude (Ability to learn new technologies quickly)
• Troubleshooting (Ability to work through issues methodically)
• Ability & willingness to properly document processes and assets
• General understanding of network fundamentals, including wireless mesh networks
• Experience with cloud ID services, Okta / Duo, and other MFA/SSO providers
• Incredible sense of pride and passion for what you do and a desire to help your teammates
• Authorization to work in the USA for any employer

Nice to have

• Prior experience supporting Capital Management (VC/PE/Hedge)
• Experience implementing Compliance Controls (related but not limited to HITRUST or SOX)
• Video-conferencing/AV experience
• PowerShell & Scripting
• VoIP Support & Management
• Google Workspace Administration experience
• IT Consulting experience

Why work with us?

• Clients solving challenging problems with meaningful purpose
• Top-of-their-game peers who have fun with what they do and take teamwork seriously
• An environment with opportunities to see the impact of your efforts on both the client and the company
• A manager who will partner with you to help you grow and identify opportunities for career development 
• Flexible schedule designed to empower your communication and time management skills
• Great culture driven by community-minded, empathetic teammates 
• Benefits and perks built to meaningfully support you and your family while we grow together
• Relocation assistance is not available for this position