Senior Manager, Customer and Commercial Technology

The Coca-Cola Company is looking for a Senior Manager, Customer and Commercial Technology to lead and implement Customer and Commercial Technology solution across the operating unit to drive growth objectives. This role will lead the deployment of global solutions and/or the co-development and execution in relevant business area with senior operating unit leaders. This role will work and collaborate cross functionally with various stakeholders and project team members. Will lead cross functional teams of product, technology, and subject matter experts to deliver projects and programs. This role will report to Japan & South Korea OU Digital Leader in Digital & Technology Services (a.k.a IT).

What You'll Do for Us:

The role has duties across 3 key areas:

Stakeholder Engagement:

• Lead stakeholder engagement with the key functional leaders within the Operating Unit and Coca-Cola System network, demonstrating a deep understanding of their needs and the ways in which data, analytical and tech products and services can be applied to create value for their teams and business
• Drive the adoption of enterprise capabilities by the Operating Unit team, balancing speed, cost & value creation to minimize localization and the creation of market specific products.
• Co-create, with the Digital Services Lead and Senior Functional Operating Unit leaders the annual digital services plan, aligning to joint OKRs (Objectives and Key Results)
• Actively manage the digital services portfolio - ensuring delivery and adoption of solutions against agreed annual plan OKRs

Product Leadership:

• Lead product ownership for all Customer and Commercial Technology products, solutions, and services for the Operating Unit
• Demonstrate a deep understanding of the business needs of the operating unit by translating these into the Customer and Commercial Technology roadmap
• Own development of business cases to prioritize business requests and secure funding when needed
• Adapt enterprise Customer and Commercial Technology products and services for use in the operating unit, and deploy them to deliver compelling end user experiences that drive business growth (more consumers, more transactions, more sales, more revenue & share growth)
• Monitor adoption and satisfaction of end users, using feedback to enhance the best products, sunset the underutilized and create new offerings to meet emerging needs
• Contribute to the development of enterprise capability frameworks and products
• Maintain industry knowledge & a strong Coca-Cola System network to leverage best in class practices
• Managing day-to-day client engagement with relevant business functions in Japan & South Korea Operating Unit and assigned business projects and provides with consultation form Tech and Business Process improvement.
• Depending on resource allocation status for Operating Unit business priority, may sometimes need to take a role for client engagement in other business functions beyond CCL Technology.

People Leadership:

• Lead, develop and retain a diverse team of Customer and Commercial technology/solution professionals, providing opportunities for ongoing development of technical skills and business knowledge, and career growth
• Embed a culture of data driven decision making, self-organizing & empowered teams, and product management excellence
• Role model the behaviors of an Enterprise Leader - working across markets, functions and teams, ensuring clear accountabilities for all and optimizing value creation for the total Company

Qualifications & Requirements:

• Bachelor's Degree in a related field or equivalent required
• Fluency of Japanese language, business protocol, and culture
• Good written and verbal communication skills of English
• 5+ of Customer, Market Execution, eCom solutions, products or platforms; technology; leadership and management experience
• Product Management and Agile/ DevOps
• Working knowledge of Agile tools (e.g. JIRA, VersionOne, Asana, Azure DevOps, GitHub etc) and methodologies (Scrum, Kanban) is preferred
• Experience of end-to-end digital services portfolio and budget management for a business of significant size and complexity
• Experience of successful stakeholder management up to C-suite level
• Excellent communication and collaboration skills with proven results of influencing in a networked or matrix environment
• Ability to understand business needs and execute on a business strategy, setting expectations
• Demonstrated track record of product management and agile delivery methodologies.
• Demonstrated track record of driving change, including the adoption of digital products and services
• Deep understanding of CPG, particularly in the areas of commercial, Customer eCommerce and franchise system

What We Can Do for You:

• Purpose Driven: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
• Global Connections: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
• Community of Belonging: We're an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work.

Skills:
Influencing; Microsoft Azure; Business Processes; Software Development; Project Management; Agile Methodology; Microsoft Office; Risk Mitigation Strategies; Application Development; Strategic IT; Software Development Life Cycle (SDLC); Change Management; Vendor Management; Business Value Creation; Process Improvement Plans; Negotiation