Senior Manager, Customer Quality and Reliability

What You’ll Do

The Customer Quality & Reliability (Q&R) role is responsible to collaborate with customer and relevant team for implementation of customer metrics as well as and identification and swift resolution of product quality and reliability issues,

This position has responsibility for Foundry Quality & Reliability related reporting directly to the VP of Engineering. The role includes close collaboration with internal and external stakeholders to meet customer quality requirements.  At Samsung Semiconductor Incorporated, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work. 

Location: Onsite at our San Jose HQ Location 5 days a week, with 10% local travel.

Job ID: 42418

• Responsible to track and coordinate overall customer requirement and issue for quality and reliability.
• Collaborate closely with customers to address and resolve quality and reliability issues
• Supervise and identify quality and reliability challenges, developing strong customer relationships as you determine the best solutions.

• Develop and maintain business relationships with key design/development/quality and reliability engineers and managers. This is accomplished through daily interactions and providing exceptional customer support. This is critical as it assures Samsung interests are adequately represented in the customer's decision-making process.

• Assess customer needs and drive the implementation of the best technical standards internally to compete in the market.
• Communicate customer issues to internal engineering and manufacturing teams to maintain alignment on quality and reliability.
• Partner with key stakeholders to enable solutions to customer

• Develop and maintain relationships with Samsung Korea HQ counterparts to ensure efficient and accurate communication with the customer.

What You Bring

• Bachelors with 15+ years of relevant industry experience, or Masters with 13+ years or PhD with 10+ years in Electrical Engineering or Computer Science or related field preferred.
• Proven functional knowledge or minimum 8 years of relevant experience in device reliability, interconnect reliability, design for reliability or product reliability
• A broad knowledge of Fab processes and equipment will be a competitive advantage as well as previous Quality Management System (QMS) experience
• Demonstrated ability to communicate well with all levels of the organization particularly in a global environment and experience in working with external stakeholders
• Relevant experience across a broad spectrum of fab manufacturing organizations including manufacturing engineering, integration, characterization
• Strong written and verbal communication skills are essential for this position
• Demonstrated excellent analytical skills and ability in structured problem-solving, with a methodical approach to identifying root causes and implementing effective solutions.
• Experience in the driving multi - functional groups in achieving goals and KPI
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

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