Senior Manager IKC Clinical Support

CO Salary Range: USD 68,400.00 - 100,400.00 per year

2000 16th St, Denver, Colorado, 80202-5117, United States of America

Here's what you can expect as a Senior Manager of IKC Clinical Support at DaVita:

This Senior Manager of IKC Clinical Support will lead the IKC Training and Education team. The position is responsible for the development and implementation of clinical and non-clinical training programs within DaVita Integrated Kidney Care (IKC). This includes the responsibility for proactively driving the enhancement of the training curriculum as a critical partner to the clinical leadership team and IKC stakeholders. They will ensure the training for teammate skill sets, tool development, and job aids to assist teammates in their roles. This role will be responsible for the creation of remote and live learning environments as well as quality self-paced courses.

This role requires strong stakeholder management skills that include collaboration and partnership with subject matter experts as well as operational support, product and reporting teams, clinical transformation, and OCMO/clinical services to ensure content and curriculum stay aligned with our IKC clinical strategy.

The ideal candidate will serve as a mentor and coach to other education teammates while serving as a resource for other managers who will also deliver and reinforce training. An ideal candidate will have:

• Clinical training development and delivery experience
• Experience with dialysis, integrated care, and/or population health programs
• Experience with clinical case management principles/standards
• Demonstrated ability to design and create complex training curriculums
• Experience training a distributed/remote team across multiple locations

Responsibilities

Oversees all aspects of (RN and Care Coordinator) teammate training programs for Integrated Kidney Care (IKC) including:

• Annual training curriculum development and communication
• New Teammate (RN and CC) Training curriculum
• Identifies and develops new training content as well as policies and procedures and assesses existing content as needed based on changes in the program to support company growth

• Manages and provides ongoing coaching to non-clinical educators including Care Coordinators and National Team members when needed.
• Best practice standards for education delivery (pre-testing, application and theory, etc.)
• Facilitates clinical training, including onsite classroom and ongoing e-learning, covering topics such as business practices, analytics, quality, and compliance
• Drives the development and delivery of course curriculum, content, training materials, and educational tools in collaboration with the Clinical Services Team, Subject Matter Experts, and other IKC partners.
• Creates training for new processes and procedures in addition to updates to existing material.
• Delivers training in virtual classroom and in-person settings using effective approaches to adult learning including scenario-based training and experiential learning.
• Maintains knowledge of IKC model of care and works with both Clinical Services Leadership and MOC team to identify areas in the current model/process that would benefit from reinforcement and refresher training.
• Understands roadmap and plans for model of care innovations that include process, standards, and system updates. Develop an approach for change management with the team.
• Responsible for training managers and other teams as deemed necessary to support the rollout of larger initiatives.

Qualifications:

• RN Required (preferably 5 years or more)
• Bachelor's degree in related area and/or a minimum of five (5) years of progressively responsible work experience in a related area
• Minimum of two (2) years training experience in the following areas
• Development and presentation of skill-based, operational training programs
  • Training through multiple mediums (live, web-based, self-directed, etc.)
  • Demonstrated knowledge of adult learning theory and ability to apply to different learning styles
  • Experience in instructional design
• Advanced computer skills and proficiency in MS Excel, Word, Outlook, and PowerPoint required
• Minimum of two (2) years experience demonstrating a strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) preferred
• Minimum of two (2) years supervisory experience strongly preferred
• Willingness to travel 20-30%

Competencies: Connects key strategy between workstreams

• Removes obstacles and creates opportunity
• Applies strategies across lanes and leverages other teams to GSD and drive impact across lanes

• Manages team workstreams and set broader goals

• Delivers consistent results across the team

• Owns complex workstreams and empowers team to find solutions

• Coaches broader team through knowledge gathering, insight generation

• Networks throughout the organization

• Is influential in communication and presents across multiple lanes

• Can distill complex messages to the team and bring them along

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Applications are accepted on an ongoing basis.

Salary/ Wage Range
$68,400.00 - $100,400.00 / year

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.