Senior Manager, Quality Operations

Summary

Posted: Jan 22, 2025

Role Number:200587838

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. The Senior Manager, Quality Operations will lead a team in ensuring digital content and customer journey meet Apple's high standards of excellence, delivering quality and consistency. This includes leading efforts to consolidate operations into a centralized team, scale the function through flexible workforce programs and vendor partnerships, and drive process innovation through automation and AI.

Description

The Senior Manager, Quality Operations will lead efforts to centralize and scale operations quality, driving operational efficiencies and fostering innovation. Centralize quality operations: Lead the consolidation of decentralized quality functions into a unified team, creating streamlined workflows and accountability frameworks. Expand and scale workforce models: Build capacity through rotational workforce programs and vendor partnerships, ensuring a flexible and high-performing team. Drive automation and innovation: Implement short-term process automation solutions using scripting and low-code tools while developing a long-term AI-powered automation strategy in collaboration with automation teams. Quality validation and metrics: Own end-to-end quality validation, establish key performance indicators, and ensure alignment with organizational standards and objectives.

Minimum Qualifications

• 10+ years of experience in quality management, operations, or a related field, with a proven track record of leading process improvement and operational transformation initiatives.
• 7+ years of people management experience, including building and scaling teams or leading teams through change and 3+ years managing managers and/or leads
• Strong analytical skills, with experience defining and tracking metrics to measure operational performance and quality outcomes.
• Strong influencing and relationship-building skills, with a track record of aligning partners across teams and organizational levels.

Preferred Qualifications

• 10+ years of experience in quality management, including expertise in QA methodologies, quality validation, and automation technologies (e.g., scripting, low-code platforms, and AI-driven tools).
• Proven experience leading large-scale re-org initiatives, including centralizing teams and streamlining workflows.
• 3+ years of vendor management experience, with the ability to scale flexible workforce programs and maintain quality outcomes.
• Demonstrated success in leading change management efforts and driving adoption of new processes and technologies.
• Bachelor's degree in a related field (e.g., Business, Operations, Computer Science, or Quality Management); advanced degree (MBA or equivalent) preferred.
• Flexibility to travel up to 20% of the time to collaborate with cross-functional teams and vendor partners.

Additional Requirements

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• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.