Senior Manager - Tech Lead (POS) Restaurant Technology

Job Description
Company Description:
McDonald's new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
Leading this tech revolution is McDonald's Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
Job Description:
The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants effectively!
The Senior Manager, Tech Lead for Restaurant Technology will be responsible for the technical direction, strategy, overall deployment and market adoption of POS - Platform Integration and capabilities within our restaurants!
Accountabilities & Responsibilities:

• Establish a technical vision and strategy for restaurant products, specifically focusing on McDonald's Point of Sale System
• Drive a technical direction for the product, participate in any relevant partner selection, and lead a development team
• Assist with critical transformation effort to modernize McDonald's POS and reduce complexity and time to deploy
• Partner with our restaurant platform, product, and engineering teams to review architecture, solution designs and drive alignment on a Platform and Application North Star
• Attend all squad level ceremonies and act as the leader of the Software Development Engineers (SDE's) of the respective squad (only if not TL reports present)
• Partner with PM (in a Product squad) to own the entire lifecycle of the backlog grooming process
• Lead the output (quality and efficiency) of external vendor squads to ensure they are delivering to the standards required by McD
• Ensure the code development is in line with the architectural, quality and security standards and best practices
• Maintain documentation standards for all software shipped by the squad
• Answer technical questions from the squads and stay accountable for technical solutioning
• Accountable for deployment of new features including QA, push to production and defect remediation
• For complex products, senior manager level TLs can act as manager to several manager level TLs
• Assist and be the domain expert on features and capabilities to our development partners and other product teams to ensure alignment
• Coordinate and/or implement plans to ensure that technical solutions meet the needs of the business.
• Build and complete optimization experiments to validate and optimize features adoption
• Collaborate across functions (e.g. Market partners, IT, and Program Management) to ensure the timely delivery of products
• Provide leadership to team members and peers by collaborating with others and holding self and team accountable for results
• Serve as a technical subject matter professional for junior configurators, providing on the job mentoring/training, assisting with configuration design, and reviewing work products

Qualifications:

• Significant software development experience, with knowledge of Agile software development process
• Experience partnering with team members across an at-scale, sophisticated global matrixed organization setup
• Excellent understanding of the latest development technologies
• Experiences with code refactoring, design patterns, design-driven development, continuous deployment, highly scalable applications, and application security
• Authority in pair programming, continuous integration, test-driven development & incremental design
• Experience in Agile Development, application of Agile techniques and delivery practices
• Strong communication skills with ability to explain complex technical decisions to non-technical partners
• Strong quantitative analysis skills; analytics approach and skills in research and analysis
• A passion for driving an improved customer experience and improving operations
• A love of new technologies and driving ways to implement better tools and processes
• Retail and Digital technology experience - especially point of sale systems
• Experience translating customer needs into product features
• Experience leading multi-functional teams and handling indirect reports to achieve organizational goals
• Experience and expertise in project and product planning, including product definition, feature prioritization, trade-off processes, and roadmap creation
• Preferred Qualifications
• Computer Science / Engineering degree
• 5+ years of technology experience required.
• 2+ years of Agile Product Management experience, preferably on customer-facing products leading agile development teams.

Additional Information:
McDonald's is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.