Senior Network Technician

Company Summary

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

The Broadcast Networks Operations Team is responsible for the day-to-day management of the Broadcast Networks infrastructure including satellite uplink centers, data center and remote site operations. This includes fulfilling work requests, responding to incidents, and supporting system change requests. This team is the primary point of contact for any Broadcast Network requests or inquiries and the first line of defense for resolving service related outages.

Work is performed in shifts within a 24x7 Network Operations Center environment. Candidates must be available to work ANY SHIFT, including nights, weekends, and holidays, as dictated by the needs of the business.

Key Responsibilities:

• Provide Tier 1 and 2 network support
• Day-to-day monitoring of network operations: configuration, capacity, access, performance and security management
• Respond to tickets opened by customers, routine alarms and network issues
• Network change management: support modifications, maintenance to complex network systems
• Perform fault management and problem resolution in a highly complex, mission critical network environment
• Work closely with other departments to ensure problem resolution and minimize time to restoral
• Document and escalate appropriate issues and problems
• Mentor and train new employees

Skills, Experience and Requirements

Education and Experience:

• 2+ years of experience with configuring Cisco network equipment, strong knowledge of IOS
• 2+ years of experience with routing and switching concepts and the ability to apply strong troubleshooting skills to resolve complex problems are essential

Skills and Qualifications:

• Ability to deal with concurrent problems and issues effectively
• Ability to work under a dynamic and high-pressure environment
• Excellent communication skills and strong customer service orientation; able to clearly communicate network issues and the status of efforts to resolve problems
• Ability to work effectively with cross-functional teams and must be flexible enough to deal with different technical skill levels, skill sets and highly dynamic work environment and schedules
• Self-sufficient with analytical skills requiring little supervision
• The capability to creatively approach problems not covered by existing procedures is also important
• CCNA or equivalent level certification
• Experience with Cisco Nexus
• Experience with F5 Load Balancers
• Experience with Checkpoint Firewalls
• Experience with Juniper Networks equipment
• Experience with Data Center Technologies
• Experience with Next Generation Technologies (SDN, virtualization)

Salary Ranges

Compensation: $27.00/Hour - $32.03/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.