Senior Product Engineering Manager - Digital Signage & Content Management

Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
We are looking for a Senior Product Engineering Manager who will be responsible for managing product life cycle, market strategy, roadmap, feature prioritization, requirements, development, and market adoption for our Digital Menu Boards (DMBs), the world's second-largest digital signage platform.
The ideal candidate is a dedicated leader who actively works to remove barriers to achieving results. They have a proven track record of prioritizing and delivering multiple successful technology solutions, planning sophisticated projects, effective interpersonal skills, and communication expertise complimented by a strong technology background and understanding of McDonald's business. These solutions must accommodate simple consistent installation to 14,000+ restaurants with minimal need for technical support. The candidate will own the overall DMB Product with strong attention to strategy, implementation, and delegation.
To be successful, the Sr. Product Engineering Manager will develop strong partnerships with global product owners, development teams, deployment and support teams, and business collaborators to drive desired outcomes.
Responsibilities

• Lead the US Technology initiative to adopt the new Global standard for DMBs that will modernize & standardize the US DMB hardware & software solution.
• Partner with our Global and US teams to provide a complete solution that meets US collaborator expectations.
• Identify key technical requirements needed from cross-functional teams, US Operators and external suppliers.
• Lead the current DMB solution technical enhancements & updates.
• DMB & Decisioning (DY) Product accountability
• Involvement and partnership for the Global DMB (DMB 2.0) program that is being rolled out in the US.
• Guide quality testing and Pilot testing for new product releases and features
• Lead demos and showcase new features to critical collaborators
• Understand and anticipate operations, crew, customer, and business needs
• Work closely with peer product managers across all channels and capabilities to prioritize initiatives, find opportunities for teamwork, align roadmaps and coordinate product development and delivery
• Excellent communication and presentation abilities, with the ability to optimally communicate sophisticated concepts to both technical and non-technical audiences.
• Develop & maintain comprehensive Product roadmaps.
• Ensure alignment of product roadmaps with US strategy and, where applicable, Digital, Global Technology Product roadmaps and vendor roadmaps
• Support initiatives with DMB dependencies
• Partner with McDonald's Owner Operators as the McDonald's (M-Tech) Digital Portfolio Product lead for DMB & Decisioning
• Handle vendor partners to successful, collaborative outcomes
• Day-to-day management of the DMB team & organizational structure
• Prioritize work for team to meet business expectations
• Provide relevant hands-on mentorship to direct reports during work activities, and mentoring through clear guidance, instruction, and support.
• This role will be in at MHQ, hybrid Tuesday, Wednesday, Thursday

Qualifications:

• 5+ years Technical Product Management experience
• 5+ years People Management experience
• 10+ years professional work experience
• Exceptional leadership, time management, facilitation, and organizational skills
• Upbeat, hardworking, organized, and customer-focused with a strong attention to detail.
• Desire to thrive in a fast-paced, often changing, and sometimes ambiguous environment
• Customer service focus and emotional intelligence for 24x7 business cycle
• Solid understanding of the software development lifecycle and digital marketing, McDonald's POS and other restaurant technologies
• Ability to assemble and clearly communicate technical information to all levels of the organization
• Thorough understanding of project/program management techniques and methods
• Ability to prioritize and display a high level of adaptability/flexibility while handling job responsibilities
• Strong verbal and written communication skills with experience communicating & influencing effectively with different levels of internal and external collaborator groups
• Collaborator management skills with a proven track record in partnering to solve complex issues, demonstrating multiple tools including technology
• Desire and ability to cultivate & maintain strong, cohesive relationships at all levels of the organization - up, down, and across
• Problem-solving tools and methods, leadership and motivational skills, and experience in contract management and interpretation
• Educate as a Deep Subject Matter Expert (SME) in Product Management process and tools and works to propagate knowledge across teams
• Bachelor's Degree in IT or business with related experience

Additional Information:
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.