Senior Product Manager

Job Summary:

The role:

We seek a highly motivated Sr. Product Manager to join our Ticketmaster Sponsorships Group. Our Ticketmaster Sponsorship Group manages a portfolio of web & app experiences that focus on the fan journey of discovering, purchasing and attending live events. In this exciting role, you will be responsible for gathering requirements and working closely with creative and engineering teams to design, implement, test, and deploy in a fast-paced environment and create real-time data analytics to evaluate product performance.  This position reports to the Lead Product Manager for the Ticketmaster Sponsorship Group.

What you will be doing:

• Develop new features and improve existing products based on fan needs and client requirements.
• Collaborate with UI/UX teams to create and iterate on design prototypes and validate them with users.
• Prioritize the backlog while considering technical and business dependencies.
• Groom user stories with developers and QA to ensure clear requirements and team readiness.
• Demo stories to stakeholders and gather feedback.
• Troubleshoot issues in various production and non-production environments.
• Collect, validate, analyze, and interpret data.
• Recommend actions based on data analysis.
• Establish tracking tools, gather data, and generate reports on product and vendor performance, product revenue and profitability, and other volume statistics.
• Maintain, automate, and develop reports, dashboards, and processes related to products and vendors.
• Manage expectations and communication with internal and external stakeholders throughout the product development cycle.
• Provide strategic guidance to clients on general technology; meet with clients to determine project requirements and goals; define the scope of the partnership, plan timelines, and set deadlines.
• Communicate with staff at all levels of client organizations.

What a qualified candidate should possess:

• 5+ years experience as a Product Manager, Product Owner, or a Business Analyst/System Analyst
• Proven ability to transform features into well-articulated business requirements as user stories
• Proven experience in identifying, researching and resolving data issues
• Outstanding problem-solving skills, attention to detail and ability to find the correct solution for complex business problems
• Self-motivated and able to handle requests from multiple team members with competing priorities.
• Ability to lead multiple projects at a time
• Excellent written, verbal and social skills
• Understand agile and/or kanban software development process
• Experience within ticketing, live events, event management, or related industries a plus 
• Strong proficiency with collaboration and agile tools (Rally, JIRA, Confluence) is a plus
• Consulting and/or vendor management experience is a plus

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$137,000.00 USD - $172,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.