Senior Product Manager - Internal Tools

Senior Product Manager - Internal Tools

We are looking for a Senior Product manager with a passionfor great customer support and operations to drive our internal tools to the next level. You have a passion for modernizing systems, bringing AI and data stewardship into the front lines. You know how to advocate for ourinternal front-line teams by ensuring products you deliver will simplify, automate, and delight our team so that they can focus delighting our customers.You care about driving from concept through delivery and proudly measuring success and delivering value to the business by meeting the products ROIs. Youunderstand the complexities in navigating shared resources, tight budgets and making tough prioritization decisions in an Agile, hyper-growth environment. In short you know the key to a company's success is our clients' experiences when they interact with our teams and you want to help deliver those products.

What you'll do

• Work with the appropriate stakeholders to support creation of product strategy
• Accountable for, in partnership with Product Design Team, the full customer end-to-end experience and commercial success of your product
• Participate in market research, facilitate workshops, and perform customer visits to know and passionately advocate for your customers daily
• Gather and generate product insights through data analysis of application, transactional, and other data sources
• Responsible for identifying and solving a market problem through ideation, launch, and monitoring •
• Evolve a product idea through a design-first thought process
• Collaborate with the UX/Design team to create wireframes and mockups to visually demonstrate the imagined user experience •
• Partner with product manager(s) to participate in sprint reviews and acceptance
• Drive a singular product vision amongst engineering, marketing, product marketing, operational, and sales teams to ensure success of product go-to-market strategies and launch
• Communicates and presents to large groups, executive suite, and conferences on product roadmap, initiatives, etc.
• Build alignment between technology leadership, product management, marketing, sales, operations, and customer support (at all levels of the company) on the vision and roadmap of your product
• Constantly learning and injecting Product Management industry best practices into AvidXchange's processes
• Lead and manage cross-functional initiatives associated to your strategic product roadmap

What we're looking for

• Experience is required within the Product Owner, Product Management, orBusiness Analyst
• Experience Customer Onboarding products
• Salesforce
• Azure DevOps(TFS), Jira, Rally, or similar planning & development tool
• Experience and examples of delivering web and customer service driven products that improve the customer experience
• Well versed in user centered design
• Worked within Agile development methodologies
• Leading or mentoring a team of product managers and product owners
• Successfully lead multiple concurrent product initiatives

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work.At AvidXchange,mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. Thesethree mindsets represent our culture - who weare, who we've always been, and they guide usto improve every day.Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as aGreat Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work®.

Who you are:

• A go-getter with an entrepreneurial mindset - that meansyou arenot afraid of taking risks,winning bigorfacing the unknown.
• Someone who understands that business ispeople centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused onmaking a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you'll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options.At AvidXchange, we are building more than a tech company - we are building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXers enjoy:

• 18 days PTO*
• 11 Holidays (8companyrecognized & 3floatingholidays)
• 16 hours per year ofpaid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Providescounseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with AtriumHealth**- available to Teammates and their eligible dependents
• Retirement 401k Matchup to 4%
• Parental Leave:8 weeks 100% paid by AvidXchange***
• Discounts on Pet, Home, and Auto insurance
• BrightDimeFinancialWellnessTool, offeredfree toteammates
• WeeCareChildcare Service:helps teammates find affordable daycare,childcare,andtutors 40%less expensivethan traditional daycarecenters
• Perks at Work:free discount program that provides teammates the opportunity to save on items fromelectronics, movie tickets, car buying, vacations,andmore
• Onsite gym fitness center, yoga studio, and basketball court****
• Tuition Reimbursement up tothe federal maximum of$5,250*****
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Charlotte location only

***Must be full-time for at least 3 months

****Charlotte location only

*****Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

Other details

• Job Family Product Management
• Job Function Technical Product Management
• Pay Type Salary
• Employment Indicator Professional