Senior Product Manager - Localization, Public Sector Digital Services

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Public Sector industry Product Management team is looking for an experienced Product Manager to help us to bring Public Sector Digital Services (PSDS) to countries across the world. PSDS is our robust industry customer service management solution tailored to the needs of federal/central, state and local agencies supporting their missions and goals.

We are looking for an individual who has deep experience in internationalization and functional localization of business/workflow applications.

What you get to do in this role:

• Lead internationalization and localization for key markets in ServiceNow's Public Sector industry product.
• Create and align functional localization strategy, including build vs. partner decisions.
• Work with UX and Engineering teams on prototyping and ideation of product features and frameworks to help partners and customers in key international markets.
• Work with customers from numerous government agencies across the world and have true mission impact.

Qualifications

Must-have qualifications:

• 5-8 years of experience in product management focused on software internationalization and localization in similar context.
• Product management experience from discovery to delivery at start-ups companies and larger companies.
• Experience building, launching, and scaling enterprise software SaaS products for external, paying customers.
• Have excellent verbal and written communication skills, including the ability to chair sessions, host webinars and influence executive leadership, with the ability to work across multiple time-zones.
• Computer science degree, platform and frameworks systems thinking, a puzzle solver.

Nice to have qualifications:

• Has experience working with central, state/provincial and local government agencies throughout Europe and the Middle East.
• Understands government agencies' nuances and how they work.
• Business degree or equivalent is a plus.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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