Senior Product Operations Associate

JOB DESCRIPTION
Job Summary
The Product Operations team leads the product organization in developing best practices, propagating new ideas, and creating empowered product teams. From ideation through adoption, we are accountable for the processes and tools that the product team uses to create world-class technology. Product Operations creates the conditions for success within the FreeWheel product team by being the catalyst for operational improvement. The Product Operations teams focuses on several key initiatives at any given time and also handles ad hoc needs from the product organization as they arise. The Sr Product Operations Associate will support various activities and initiatives under that framework; specific projects will change as the organization's needs evolve. Key responsibilities in the near term will include populating product scorecards to track the success of our products, scheduling and tracking eNPS (employee Net Promoter Score) huddles and follow-up actions, and making updates to templates, tools, and workflows. Much of the ongoing role will involve Project Management, such as outlining project plans, ensuring that initiatives move forward, and success criteria are met. You will report into a Sr. Manager of Product Operations.
Job Description
Core Responsibilities

• Manage various Product Operations projects, including developing project plans, ensuring that projects move forward, and validating that success criteria are met
• Collect data, create dashboards, monitor and report issues/trends
• Contribute to and update operational documentation and reference material
• Liaise with stakeholders to drive process and tool improvement related to various Product Operations initiatives
• Perform other duties and responsibilities necessary to support the product organization
• In the near term, specific responsibilities will include:
• Creating and populating product scorecards to track and measure the success of FreeWheel's product offerings
• Serving as product's eNPS (employee Net Promoter Score) Champion, communicating survey timing, and analyzing responses
• Scheduling and tracking eNPS huddles and follow-up actions/success
• Other duties and responsibilities as assigned.

About You
Required:

• BA/BS with 2-4 years working in Project Management, Product Management, or an Operations function
• Excellent organization and prioritization skills with a strong attention to detail
• Ability to define and execute project plans and bring multiple stakeholders together to work towards a shared goal
• Ability to be adaptable, independent, and manage time effectively
• Excellent communication skills
• A strong sense of ownership for problem solving
• An attitude of continuous learning and investment in bettering themselves and exploring new operating concepts
• A self-starting, proactive, "roll-up-the-sleeves" mentality to get the job done
• Skill in building trust with teams and individuals (both local and remote) through effective interpersonal skills and action-oriented execution
• Comfort engaging with varied audiences both written and verbally
• Ability to attend off-hour conference calls occasionally to coordinate with counterparts in other time zones

Desired:

• Experience working at a B2B enterprise software company
• Background in Advertising Technology (AdTech)
• Working knowledge of Microsoft Office, SmartSheet, JIRA, Aha!, and Confluence
• Experience working with Objectives and Key Results (OKR) frameworks
• Based in New York, NY preferred

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Salary:
Pay Range: $81,011.27 - $121,516.90
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.