Senior Product Operations Manager
Company
Webflow
Location
USA
Type
Full Time
Job Description
At Webflow our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build manage and optimize stunning websites. With AI-driven personalization baked in Webflow enables teams to significantly boost conversion rates translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies millions worldwide use Webflow to be more nimble creative and collaborative.
We’re looking for a Senior Product Operations Manager to build the connective tissue between our Engineering Product Design and various customer-facing teams. As a Senior Product Operations Manager you’ll bring a blend of strategic operational and product experience to drive alignment across our organization and improve product development velocity. You’ll also be the cornerstone of optimizing and managing the product management rituals and processes. As a key facilitator organizer and advocate you will ensure that product management operations are streamlined efficient and aligned with the company's strategic goals.
About the role:
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Location: Remote-first (United States)
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Full-time
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Permanent
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Exempt
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The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets and the specific base pay within the range will be determined by the candidate’s geographic location job-related experience knowledge qualifications and skills.
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Zone A: $145000 - $199000
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Zone B: $137000 - $187000
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Zone C: $128000 - $175000
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Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However please confirm the zone for your specific location with your recruiter.
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Reporting to the Senior Manager EPD Operations
As a Senior Product Operations Manager you’ll …
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Optimize operational workflows; Collaborate with Engineering Product Design marketing and customer support teams to identify and implement improvements in operational workflows.
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Develop and implement best practices; Create and maintain operational programs frameworks and best practices to enhance communication alignment and decision-making across teams.
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Streamline onboarding and training; Own Product Manager onboarding set up learning and development opportunities and mentor teams on best practices and tools.
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Drive tool and resource optimization; Ensure the Product Team has the best tools and resources leading optimization efforts and managing product tooling.
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Own roadmap prioritization systems; Build and manage systems to help PMs integrate inputs from customer feedback OKRs and data metrics ensuring alignment on roadmap priorities with leadership.
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Foster a collaborative culture; Promote a culture of collaboration accountability and innovation within the product operations team and across the organization.
In addition to the responsibilities outlined above at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.
About you:
You’ll thrive as a Senior Product Operations Manager if you:
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Have experience working as a Product Manager or Product Operations Manager in a high-growth company with a focus on products for technical user personas (designers web developers or software engineers).
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Have extensive experience collaborating with engineering and design teams to understand their technical requirements constraints and ideal collaborative states with the product.
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Enjoy understanding the “why” behind current workflows and enthusiastically develop improvements. Success in this role means implementing new processes procedures and strategies that enhance communication and collaboration efficiency and scale with a growing team.
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Can understand discuss and derive insights from data to build trust influence decision-making and address operational opportunities within EPD teams.
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Are an excellent communicator comfortable engaging with both technical and non-technical audiences through written and verbal communication.
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Have experience working with remote cross-functional teams.
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Excel at time management and prioritization juggling a variety of projects and working autonomously. Developing your own efficient workflow practices is a huge plus!
Our Core Behaviors:
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Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
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Move with heartfelt urgency. We have a healthy relationship with impatience channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have and we make the most of every moment
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Say the hard thing with care. Our best work often comes from intelligent debate critique and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect maturity and care
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Make your mark. We seek out new and unique ways to create meaningful impact and we champion the same from our colleagues. We work as a team to get the job done and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates
Benefits & wellness
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Equity ownership (RSUs) in a growing privately-owned company.
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100% employer-paid healthcare vision and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week) as well as Health Savings Account/Health Reimbursement Account dependent care Flexible Spending Account (US only) dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options such as life disability hospital protection accident and critical illness where applicable in the respective country of employment
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12 weeks of paid parental leave for both birthing and non-birthing caregivers as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
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Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit) and sabbatical program
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Access to mental wellness and professional coaching therapy and Employee Assistance Program
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Monthly stipends to support health and wellness smart work and professional growth
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Professional career coaching internal learning & development programs
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401k plan and pension schemes (in countries where statutorily required) financial wellness benefits like CPA or financial advisor coverage
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Discounted Pet Insurance offering (US only)
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Commuter benefits for in-office employees
Remote together
At Webflow equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds perspectives beliefs and experiences. Employment decisions are made on the basis of job-related criteria without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance Webflow will consider for employment qualified applicants with arrest and conviction records.
Stay connected
Not ready to apply but want to be part of the Webflow community? Consider following our story on our Webflow Blog LinkedIn X (Twitter) and/or Glassdoor .
Please note:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Upon interview scheduling instructions for confidential accommodation requests will be administered.
To join Webflow you'll need a valid right to work authorization depending on the country of employment.
If you are extended an offer that offer may be contingent upon your successful completion of a background check which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you solely for employment purposes.
For information about how Webflow processes your personal information please review Webflow’s Applicant Privacy Notice .
Date Posted
11/25/2024
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