Senior QA Analyst

About Employee Navigator

Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation’s leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more. Employee Navigator is the leading broker-centric benefits administration and HR platform in the US serving over 175,000 companies.  

We’ve been named one of the Washington Post’s Top Workplaces six years running…. including during the pandemic! Come join us and help us continue the tradition as well as start new ones!

About the Role

Our QA team is highly knowledgeable in the capabilities and complexities of our product, the insurance domain and the risks and challenges associated with it. You will be trained in the insurance industry ecosystem to help you understand our users’ daily workflows and processes and incorporate that into designing test plans and test cases that best represent our users’ core operations.  

Our teams work on a diverse feature set ranging from UI/UX modernization, complex enrollment calculations to data transmission to partners using APIs and data exchange files. You will be testing these feature sets for correctness, completeness, and consistency. You will be required to think cross-functionally to ensure different parts of our application work together as we continue to enhance and build upon our existing features. 

Our software development teams are highly collaborative. You will work with Product and Engineering to review and define the feature being built and use questioning techniques to lead discussions about quality risks and gaps. Through this process you will learn not just what we are building but also how and why we are building it to understand the impact of the changes being made and what it means when something stops working.  

Continuous learning and improvement are extremely important to us. You will have the opportunity to participate in and contribute to our bi-weekly “Lunch and learn” sessions designed to promote career development and team bonding. 

Responsibilities

• Participate in project kickoff meetings and ask questions to understand what, why, and how of a feature along with providing a QA perspective to make sure we’re thinking about dependencies, testability, and regression impact early on
• Plan your testing efforts and review your test plan with your product team
• Work with team leads and engineers to identify the most appropriate and efficient techniques, tests, and tools to uncover software issues
• Increase coverage of test documentation for important features within our test management tool
• Peer- review the work of your teammates prior to release
• Identify root cause of reworks using different tools and techniques to understand and communicate the impact of failures to other stakeholders
• Support rapid development and iteration of features
• Work with QA engineers to increase automation coverage of features based on business priorities and risks
• Coach junior team members on test planning and test design techniques

Qualifications:

• 5+ years of experience in Quality Assurance, with a focus on testing web applications
• Strong understanding of software testing best practices
• Experience using a test case management tool to document tests
• Strong troubleshooting skills
• Active listening and effective communication skills across teams
• Strong attention to detail

Bonus Points:

• Prior experience in Benefits Administration, Health Insurance, Payroll, or Human Resources Software.
• Experience with backend testing (API, Database)
• Automation experience