Senior Scaled Partner Success Manager, Grocery & Retail

About the Role:

In this role, you will drive business growth by managing our Enterprise Grocery & Retail partnerships in Japan, expanding our mutual business in scalable and mutually beneficial ways. A successful Partner Success Manager deeply understands our merchant partners, builds strong relationships with decision-makers and influencers within their organizations, and effectively identifies and capitalizes on opportunities to improve business metrics for both our merchants and Uber Eats. You will manage approximately 10 accounts, working closely with our merchant partners to design a winning strategy and define the go-to-market plan, while actively maximizing the growth of our clients' quick commerce business with Uber Eats.

What You'll Do:

Driving partners' delivery business by;

• Building strong relationships with mid-sized enterprise partners.
• Understanding merchants' business strategies and integrating them into the quick commerce business.
• Developing and executing joint business plans in quarterly-bases with clients to achieve set goals.
• Collaborating with cross-functional teams to incorporate partner feedback and ensure a seamless Uber Eats experience for all parties involved.

What You'll Need:

• Native-level proficiency in Japanese.
• Business-level proficiency in English.
• Expertise in stakeholder management and cross-functional collaboration.
• Strong data-oriented approach and strategy-building skills.
• Experience in/with the retail industry, preferably in grocery, pharmacy, and convenience sectors.
• Action-driven and self-starter mindset.

Nice-To-Have

• Experience in team management.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].