Senior ServiceNow Administrator (EST/CST Preferred)

SUMMARY

We're looking for an exceptional Senior ServiceNow Administrator to help spread the Wiz magic. As a part of IT Engineering and the broader Security team, this important role will have the opportunity to lead a greenfield implementation of the ServiceNow platform for both internal and external customer use cases. The right person will bring subject matter expertise and a highly collaborative mindset, one that is eager to train and communicate and work with a wide range of stakeholders.

WHAT YOU’LL DO

• Oversee the ServiceNow implementation project plan and execution as well as roadmap development
• Administer and maintain the ServiceNow platform
• Configure and customize ServiceNow modules to meet business requirements
• Develop and implement ServiceNow workflows, reports, forms, and scripts
• Manage user accounts, roles, and access controls within ServiceNow
• Provide technical support and troubleshooting for ServiceNow-related issues
• Conduct regular system health checks and performance tuning
• Plan and execute ServiceNow upgrades and patches
• Create and maintain documentation for ServiceNow processes and configurations
• Train end-users on ServiceNow functionalities and best practices
• Collaborate with IT teammates to integrate ServiceNow with other systems and applications
• Stay current with ServiceNow updates and new features

WHAT YOU’LL BRING

• 6+ years of experience as a ServiceNow Administrator or Developer
• ServiceNow Certified System Administrator or higher
• Strong knowledge of ITIL processes and best practices
• Experience with JavaScript, SQL, git, and web services
• Experience building automations within ServiceNow
• Proficiency in customizing and configuring ServiceNow modules (e.g., Incident, Problem, Change Management)
• Excellent problem-solving and analytical skills
• Strong communication skills, both written and verbal

PREFERRED QUALIFICATIONS

• Experience owning ServiceNow implementations end-to-end 
• Additional ServiceNow certifications (e.g., Implementation Specialist, Application Developer)
• Experience performing migrations from applications such as Zendesk, Freshservice, and Jira Service Management
• Knowledge of ServiceNow Performance Analytics and reporting
• Familiarity with or certifications in Agile methodologies
• Understanding of IT security principles and compliance requirements

#LI-Remote #LI-Hybrid