Senior ServiceNow Engineer

We are seeking a highly experienced Senior ServiceNow Engineer to join our remote team. As a Senior ServiceNow Engineer, you will play a key role in supporting applications within our ServiceNow enterprise instances. This role involves supervising the support queue, testing new upgrades and features, and maintaining the ServiceNow platform for availability, performance, and reliability. You will collaborate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring minimal impact on business operations, and will work with a community of engineers globally.

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Responsibilities

• Supervise support queue and respond to incidents
• Test new upgrades and features
• Manage and maintain the ServiceNow platform, ensuring its availability, performance, and reliability
• Monitor and manage incident, problem, and change management processes within the ServiceNow environment
• Coordinate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring minimal impact on business operations
• Resolve vulnerabilities
• Update plugins, patching and upgrade systems
• Work with a community of engineers globally
• Develop and implement detailed documentation for users and admins, documenting ServiceNow best practices, standards, and guidelines for configuration, customization, procedures for maintenance and troubleshooting

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• Minimum of 3 years of experience in ServiceNow operations or a similar role
• Bachelor's Degree in a related technical field; or equivalent related professional experience
• Proficiency in ServiceNow administration, including configuring and maintaining modules like Incident Management, Problem Management, Change Management, Service Catalog, Asset Management, and CMDB
• Experience in managing and troubleshooting ServiceNow workflows, business rules, notifications, and SLAs
• Strong knowledge of ServiceNow integrations with external systems and tools using APIs, web services, and middleware
• Strong communication and collaboration skills to work effectively with stakeholders and cross-functional teams
• Some familiarity with development languages such as JavaScript, HTML, CSS and AngularJS, PowerShell, and Shell Commands
• Ability to balance multiple assignments simultaneously
• Methodical, accurate and with attention to detail
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues
• B2+ English level proficiency