Senior Site Reliability Engineer

Senior Site Reliability Engineer is responsible for meaningfully contributing and providing continuous feedback on site health, reliability, availability and user experience Avid products. This is a matrixed role where the SRE will work closely on a day-to-day basis with the product team while reporting to the practice manager.

This role is expected to understand the product in depth, collect and analyze measurements and provide feedback to the business, Software Engineering and Product teams. The SRE will work very closely with the key stakeholders to help drive changes to increase customer satisfaction, product availability, reliability, and the completion of strategic technical initiatives.

In addition to monitoring and integration with the observability platform, a heavy focus will be placed on automation opportunities and automating operational processes to maintain high availability of the product.

Technical

1. General knowledge of most technical expertise areas, with deep knowledge in at least two areas
1. Advanced Terraform syntax , Ansible (syntax, tasks, playbooks)

and CI/CD configuration, pipelines, jobs.

1. Advanced knowledge of cloud services (preferably Azure)
2. Monitoring Dynatrace, Azure App Insights, Prometheus, and Grafana: service catalog metrics and recording rules for alerts. Log shipping pipelines and incident debugging visualizations
3. Ability to write and analyze code written in C#, Javascript, and/or Python
1. Ability to understand and Contribute improvements to the codebase to resolve issues.

Execution

1. Performs application specific SRE support, RCAs, and service restoration as needed to quickly respond to and resolve production issues.
2. Plan and achieve high availability, performance, and availability of the product service.
3. Ensure pro-active monitoring of all core services and processes to prevent un-planned service disruption.
4. Implement self-healing and scalability of technical services to avoid un-planned disruptions.
5. Identifies significant projects that result in substantial improvements in reliability, cost savings and/or revenue.
6. Identifies changes for the product architecture from the reliability, performance and availability perspectives with a data driven approach.
7. Influences the product roadmap and works with engineering and product counterparts to influence improved resiliency and reliability of the product.
8. Proactively work on the efficiency and capacity planning to set clear requirements and optimize the system resources usage.
9. Identify Service Level Indicators (SLIs) that will align the team to meet the availability and latency objectives.
10. Provide detailed analysis and troubleshooting for systems outages providing feedback to product/software engineering
11. Help the team execute on DR strategies through education, planning, and implementation.

Collaboration and Communication:

1. Leads initiatives and problem definition and scoping, design, and planning through epics and blueprints.
2. Deep domain knowledge and radiation that knowledge through recorded demos, technical presentations, discussions, and
3. Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent the incident from ever happening again.
4. For stable counterpart assignments, maintain awareness and actively influence stage group plans and priorities through participation in stage group meetings and async discussions. Act as a champion for reliability.
5. Set an example for team of SREs with positive and inclusive leadership and discussion on work.

Experience & Education

1. Bachelor's degree in Computer Science, Information Technology or equivalent experience plus certifications
2. Understanding of web hosting infrastructure and architecture in highly available environments
3. Ability to analyze code written in C#, Javascript, and/or Python to understand what the system is doing for RCA.
4. Experience with one of the Public Cloud architectures (Azure experience highly desired)
5. Familiarity with RESTful API and .Net Applications.

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture - who we are, who we've always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work®.

Who you are:

• A go-getter with an entrepreneurial mindset - that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you'll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company - we are building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXers enjoy:

• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
• Retirement 401k Match up to 4%
• Parental Leave: 8 weeks 100% paid by AvidXchange***
• Discounts on Pet, Home, and Auto insurance
• BrightDime Financial Wellness Tool, offered free to teammates
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court****
• Tuition Reimbursement up to the federal maximum of $5,250*****
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Charlotte location only

***Must be full-time for at least 3 months

****Charlotte location only

*****Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

Other details

• Job Family Software Engineering
• Job Function Software Product Usability Engineering
• Pay Type Salary
• Employment Indicator Professional

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