Senior Site Reliability Engineer, Customer Support Technology

Atlassian helps teams everywhere change the world. Our products are revolutionizing the software industry and helping teams collaborate and craft the magic that delivers their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to advance humanity.

We are looking for an experienced Site Reliability Engineer who is passionate about building scalable and reliable cloud services to join our Customer Support Technology team. You will be joining a high-impact team tasked with building services that manage and scale our support platform infrastructure.

An ideal candidate is someone passionate about building reliable services, enjoys systems engineering, keeps on top of industry trends (particularly those related to reliability & scale) and loves bringing their knowledge to the team. We'd love it if you brought a deep understanding of modern cloud infrastructure, programming expertise, operational experience and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to not f*** the customer. We're looking for an engineer who can analyse and help improve our services and processes to get us to an even higher level of availability, scalability, and reliability.

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• About 8 years of strong experience operating critical customer-facing cloud products
• Hands-on experience with public cloud offerings (AWS components like EC2, CloudFormation, RDS, S3, DynamoDB, SQS, Kinesis - or equivalents, e.g. in GCP / Azure)
• Strong knowledge of industry best practices for SRE
• Obsessed about availability, reliability and metrics
• Experience building web-services and clients using REST/GraphQL
• Experience using container systems like Docker and/or Platform as a Service.
• Strong organisational and interpersonal skills, with experience developing and instilling a culture of operational maturity.

• Experience with any of these Languages: Java, Kotlin, Python and JS.
• Experience with Database administration, managing RDS/Postgres infrastructure will be highly valued
• Experience in microservice architecture.
• Experience building monitoring into your code, tweaking dashboards, defining alerts, writing runbooks