Senior Software Engineer

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• Team - The Agent Productivity Tools (APT) team is a vital part of Coinbase’s Enterprise Applications and Architecture org, responsible for building the customer experience platforms that streamlines the customer service and compliance processes with innovative services, tools and applications that improve the efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, with greater accuracy, and ultimately this leads to higher customer satisfaction levels and a better overall compliant experience for our customers.
• Role - You will be building applications that will enable Coinbase Customer Agents and other users to increase their productivity, drive automation, and deliver impact at scale through AI/ML-based technologies.

What you’ll be doing 

• Build complete user features including front and backend using React, Js frameworks, Golang and cloud technologies 
• Lead assessment and implementation of third-party AI/ML tools.
• Deliver cross-functional outcomes to complex problems in collaboration with product, design, security, data or other engineering teams
• Demonstrate a keen awareness of Coinbase’s platform, development practices, and various technical domains and build upon them to efficiently deliver improvements across multiple teams.
• Participate in an environment where innovative ideas are regularly generated, vetted, and transformed into action.
• Foresee potential issues before they arise and adapt their own approach, working within constraints to avoid adverse impact.
• Communicate across the company to technical and non-technical leaders with ease.
• Quickly distill complex technical themes so that an entry level, non-tech team member can understand them. 
• Mentor team members in design techniques and best practices in coding, testing, release/deploy process, documentation, metrics/logging and scaling.
• Working with teams and teammates across multiple time zones.

What we look for in you 

• You have at least 5 years of experience in software engineering and at least 5 years of experience in developing large scale systems with Golang and cloud technologies  and shipping user-facing features with JavaScript and modern, component-based JS frameworks like React.
• Proven experience in integrating AI/ML APIs into web applications.
• Experience with third-party vendor integrations.
• You enjoy and have experience with large-scale, high-traffic platforms and implementing scalable, robust services in the real world.
• You have experience in authoring and contributing to technical architecture and implementing them.
• Experience in AWS, Kubernetes, Terraform, BuildKite or similar.
• Experience in rate limiters, caching, load balancing, circuit breakers, metrics, logging, tracing, debugging etc.
• Experience in event driven architectures (Kafka, MQ etc.), proficiency in either SQL or NoSQL DBs, understanding of concepts like gRPC, GraphQL, ETL.
• Proficiency in Go.

Nice to haves:

• Python, Ruby
• SaaS platform experience
• Applications using OpenAI/ChatGPT

Job ID: P63224