Senior Solution Consultant

Job Title: Solutions Consultant (Pre-Sales) Germany

Department & Team: DACH Solutions Consulting Team 

Reports to: Solutions Consulting Director DACH 

Location: Germany 

Do you have a passion for understanding customer needs and solving problems? 

Are you interested in working in an evolving and innovative technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps. 

We look for individuals who have a proven track record of finding creative ways of solving complex problems. 

Why work for Genesys? 

• You will showcase your technical expertise and creative talents by developing and presenting dynamic use-cases to the C-Level executives and key influencers. 

• You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions. 

• You will have flexibility and independence in designing and structuring your work. 

• You will have the internal resources you can call on to help you understand and solve technical challenges. 

• You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.  

• You will be on the forefront of technology, presenting innovative solutions to crucial business challenges 

What will you be doing? 

You will be an integral part of the pre-sales process, leading the strategical and technical selection journey of our customers 

Discover 

You will present our vision and run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders. 

Design 

You will create and present solutions, tailored to individual and vertical specific requirements to innovate the customers current or future ecosystem including Artificial Intelligence, CRM and/or BPM Systems or Cloud hyperscalers. 

Learn 

You will stay up to date on Genesys products and industry best practices that will allow you to continue to help our customers innovate and strengthen your role as trusted advisor 

What do you need to be successful? 

• A passion for technology and helping people solve problems 

• Interpersonal communication, polished verbal and written communication both in German and English language 

• Ability to work in a fast-paced, cross-functional team 

• Ability to multitask, prioritize and structure while working with multiple stakeholders 

• Have the technological know-how of Artificial Intelligence, IT-concepts, software-standards as well as networking technologies. 

• Ability to travel 

• Previous experience working with Cloud or SaaS products preferred 

About Genesys  

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com  

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. 

#LI-MC1