Senior Solutions Engineer

About the role

FireHydrant is excited to be hiring a Senior Solutions Engineer to support our growing Sales team. As a Senior SE at FireHydrant, you will partner with Account Executives as a trusted resource and subject matter expert for our customers and team. You will provide demos, respond to prospective customer inquiries and support the testing and validation of FireHydrant's platform throughout the sales cycle. Successful candidates are those that can adapt to a fast paced, dynamic environment that encourages transparency and collaboration. Our existing customer base includes some of the world's rapidly growing and most innovative companies across social media, online gaming, cloud infrastructure, developer tooling, e-commerce, online payments and streaming. 

What we’re looking for

• 3+ years of experience working in a technical Pre-Sales role
• Outstanding presentation skills with experience leading presentations and demos to mixed audiences, both technical and non-technical
• Experience working with REST APIs and proficiency in at least one scripting language (e.g.  JavaScript, Bash, Python)
• Familiarity with observability platforms, monitoring and alerting solutions, CI/CD tooling, and Terraform are a strong plus
• Capacity to thrive in a fast-paced environment and adapt quickly to changing priorities and customer requirements
• Ability to collaborate effectively with cross-functional teams, including sales, product management, and engineering

• Strong understanding of the business impact of technical solutions and the ability to articulate value propositions to key stakeholders
• Enthusiasm for exploring new technologies and solving complex technical challenges to drive customer success and business growth

About FireHydrant

FireHydrant is the only full-cycle incident management platform that drives reliability. It replaces siloed knowledge, disparate tools, and homegrown processes with a fully automated, customizable platform that makes it simple to efficiently and consistently respond to incidents — and ultimately, to learn from them. That’s why the world's most innovative engineering teams — like Palo Alto Networks, Snyk, and 1Password — choose FireHydrant to build and scale their incident management programs.

Backed by Menlo Ventures, Work-Bench, Harmony Partners, and Salesforce Ventures, our 50 (and growing!) team members are building the future of reliability from remote offices around the US. Join us.

Life at FireHydrant

• We’re remote-first, with employees living and working around the US, while our physical headquarters is in NYC (Union Square)
• We see value in gathering in person, so teams often gather 1-2x per year, in addition to many virtual events throughout the year
• We collaborate through Slack, Zoom, Notion, and Google Workspace
• Kind candor - we expect honesty delivered through kindness, first and foremost
• Transparency & equity - information is shared openly; we welcome ideas and contributions regardless of role or experience level
• We value building trust, acting with integrity, and continuously improving

Benefits

• 100% employer-paid health, vision, and dental premiums for the employee and 75% of dependents
• Unlimited vacation policy with a minimum requirement of three weeks off per year, with sustainable working hours and a healthy work/life balance
• Home office stipend: get your workspace set up in a way that works best for you
• 401k match

Compensation

FireHydrant believes that everyone should be compensated fairly and we strive for transparency within our organization and the industry. We set our salaries at the 75th percentile of pay for the San Francisco market using compensation data from hundreds of companies at our stage. Additionally, everyone in a given role is paid the same without adjusting for locality. The OTE for this position is $200,000 - $230,000 OTE depending on leveling.

Requirements: 

• FireHydrant requires that all newly hired employees are fully vaccinated against COVID-19, subject to reasonable accommodations provided based on medical need or religious belief.
• All employees must be able to show authorization to work in the US.

Note: FireHydrant is not working with agencies for this role.