Senior Specialist, Product Experience Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Experience Design

Role Overview

Mastercard Foundry is the innovation engine of Mastercard and a hub for new product development. We do this by driving product innovation in emerging technologies and interfaces while focusing on developing a point of view to enhance existing solutions and new use-cases. We also focus on building revenue generating ecosystems and flywheels that can be standalone in adjacent segments and markets. As a Product Designer of Mastercard Foundry, you will thrive at the intersection of design, data, and technology. You will have the unique opportunity to deliver solutions and artifacts for various B2B & B2B2C digital data products from concept to launch through the Design Thinking process and agile execution. Working in a cross-functional environment, you will be expected to collaborate closely with product managers, developers, researchers, data scientist and SMEs to deliver optimal user experience to our customers.

Key Responsibilities

Ownership
Owns design process and deliverables
Help advocate for the importance of design thinking mindset

Collaborate
Participate in Design Thinking activities with stakeholders, SME, and fellow designers
Collaborate cross-functionally to deliver user-centered design solutions
Collaborate with researchers to understand user's needs and behaviors

Design
Through pair-design process, select and conduct appropriate user-centered design techniques
Effectively propose design decisions, heavily influenced by user research findings
Create and test design solutions through an iterative process
Produce and iterate on experience artifacts including user flows, information architecture, wireframes, prototypes, low/high fidelity sketches, and design specifications
Study and adopt the design system to deliver digital product fully aligned with Mastercard's design standard

Team Culture
Contribute to team values and culture priorities

Basic Qualifications
Experience in UX design for digital products from concept to launch
Experience in Design Thinking/Human-centered design
Excellent interaction design skills in prototyping, interaction models and other relevant areas
Ability to leverage and follow design systems
Ability to translate complex information into clean and aesthetic design outputs
A bachelor's degree or equivalent combination of experience and formal education.
Ability to travel: anticipated to be less than 20%

Preferred Qualifications
Passion for data products, including data/information visualization
Product design experience in the payment, banking, or FinTech domains
Experience in (and appreciation for) rapid prototyping and Lean UX
Passion for working in a global, highly diverse, multicultural working environment
Specialized training/experience in User Experience Design, User Interface Design, Human factors, Usability, or Information Design strongly preferred

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.