Senior Specialist, Production Services Application Support

Overview

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member in the role of Senior Specialist, Production Services Application Support to join our Operations Technology Production Support team with Shared Services EngineeringThis role is located in Pittsburgh, PA - HYBRID.

In this role, you'll make an impact in the following ways:

• Create, analyze, and support our monitoring and Instrumentation tools; MoogSoft, Prometheus, Orion, Splunk, AppDynamics, etc.
• Production Support, Deployment & Migration, and Maintenance for applications as aligned by line of business.
• Identify opportunities and employ automation solutions via 1Desk.
• Perform the role of federated Problem Manager of the applications in the Operations Technology portfolio.
• Facilitate Data Center FOS (Failover and Stay) using 1desk Automation.
• Analyze Business & Data science patterns utilizing cutting edge Artificial Intelligence technology tools & Natural processing algorithmic like MoogSoft, AppDynamics, Splunk, Tripwire, NetScout, IRIS, Cloud prober, Prometheus, App Engine.
• Manage release process flows and develop Automated scripts using Python, Kafka, Develop CICD Pipeline Automation utilizing, Kubernetes, Ansible, Containers, Gitlab and power Shell scripts.
• Perform systems management, integrate functions, API's, Workflows and Improve computer systems resiliency, stability, and Productivity.
• Produce CIO/Director level Dashboards, Automated Reports (Ad-hoc and scheduled).
• Priority assessment, incident Investigation & diagnosis, execute Knowledge Base triage steps in standard operating procedure (SOP).

To be successful in this role, we're seeking the following:

• Bachelor's degree preferably in Computer Science, Information Technology, or Management Information Systems or commensurate work experience.
• 10 years of total IT experience preferably in the financial industry
• Knowledge of ITIL v3+ (Incident, Problem, and Change processes)
• Knowledge of diverse technical components such as: Distributed applications, Mainframes, databases, user Interface, operating systems and other such technologies
• Experience implementing systems using the Agile/Scrum methodology.
• Eager to learn in a fast-paced, highly collaborative environment.
• Self-Starter with a passion to develop innovative solutions.
• Demonstrate strong communication skills (written, interpersonal, and presenting)

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Maintains and supports moderately complex applications and their operating environments. Performs complex troubleshooting as a subject matter expert in one or more applications. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems to address underlying technical issues. Collaborates with business and application development stakeholders. Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.Monitors changes to applications and their operating environment. Analyzes any complex issues.Recommends technical solutions on application problems.Reviews and develops updates of contingency documentation and processes. Performs periodic tests of disaster recovery processes.Reviews and analyzes product migrations through all systems environments.May review and execute Change Management scripts.Leads major incident management calls for resolution of high priority incidents.May mentor or provide guidance for junior team members.Contributes to the achievement of area objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial8-10 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.