Senior Specialist, Transaction Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Transaction Services

PLEASE NOTE: As Mastercard is a global company, we sometimes have team members from outside of the location listed on this posting that are reviewing submitted applications.

Please attach a copy of your resume in English to expedite the screening process.

Overview:
The Global Business Service Center (GBSC) is looking for a Senior Program Manager, Card Programs for their Transaction Services team to deliver and expand card and payment programs across the organization. The ideal candidate is comfortable in a complex environment, passionate about automation and operational excellence, highly motivated, intellectually curious, and a natural problem solver.

Role:
- Supervise day-to-day operations for the Corporate Card Administration team, with a focus on accuracy, timeliness and completeness.
- Build and roll out new Corporate Card, Procurement Card and B2B payment programs.
- Compose and send communications to employees across the globe. Organize and conduct conference calls on training, policy guidance, and implementation status.
- Work closely with global teams to understand local requirements, such as receipts, reporting and audits.
- Perform data analysis, provide insights on activity and recommendations on process improvements that will reduce manual effort and improve timeliness and accuracy.
- Deploy automation and deliver on operational excellence.
- Expand compliance monitoring and fraud analytics.
- Be a steward for policy compliance and participate in key projects to enhance oversight on spend behavior and policy compliance.

All About You:
- Must be fluent in English (verbal and written)
- Have strong data analysis skills to dig into the details, identify actionable insights and bring positive results.
- Be skilled at explaining technical problems succinctly and clearly. Experience with Excel, Oracle, Concur, PowerPoint and Tableau preferred.
- Have a deep understanding of the payments industry, card programs and features, and Accounting practices.
- Strong communication skills, including written, oral and presentation.
- Work effectively across functions to get a resolution and maintain customer satisfaction. Continually look at opportunities for process improvements and deploy solutions. You turn problems into opportunities.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.