Senior Sports Field and Service Engineer, ClearSky

SENIOR FIELD AND SERVICE ENGINEER 

Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future.  Our solutions are designed to help athletes and coaches “play smart” in a world where 1% can literally mean the difference between winning and losing.

We work with over 3,000 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimise athletes’ health, game-day readiness, and performance, as well as in-game tactics.  Our solutions include wearable technology, video analytics, and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win.

We are looking for a talented and proactive SENIOR FIELD AND SERVICE ENGINEER to support the rapidly growing customer base of our ambitious, fast-growing and transforming company. Based either in Boston, Denver or the option for remote you will be responsible for the delivery and support of both new and existing tracking system infrastructures across the globe. 

This role will require flexibility in working hours to support our ongoing projects in region as well as our existing global customer base. We believe that our customers deserve the best platform and we pride ourselves in the service we deliver. We are on a mission to maximize and enhance their performance through delivering a high-quality customer experience. Our Field and Service Team must match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment. 

• Manage multiple projects concurrently and deliver them on time and under budget
• Build and maintain strong working relationships with clients and partners across the region
• Monitoring, maintenance and updating of existing tracking system infrastructure across region
• Generate design, contractor scope of work and ‘as built’ documentation for each site and project
• Through processes, preparation and testing, you will ensure tracking systems operate within outlined service level agreements
• Quick resolution of issues via effective troubleshooting, correct escalation and follow-up
• Training of internal and external stakeholders
• Help validate and update internal processes and documentation 
• Full end to end technical ownership of projects (pre-sales through to client handover)
• Mentor and train other engineers throughout the company and seek to continually improve processes companywide
• Ownership of product validations, regional QA and internal documentation upkeep

• Have an engineering, IT, computer science, electronics degree or technical background and experience in a relevant field 
• Proven project management experience. Onsite management of contractors and client expectations across multiple projects simultaneously
• 5+ Years experience in an equivalent technical role
• Strong hardware diagnostic and troubleshooting of electronic equipment
• Strong IP network design, setup/configuration and implementation
• Strong IT and software troubleshooting skills
• Systems admin experience would be an advantage
• Prior troubleshooting experience with PC based systems
• Knowledge of tracking systems (GPS and LPS solutions)
• Knowledge of Product Support processes
• Experience in design document creation
• Be able to travel up to 30% of the time throughout the AMERICAS region including on weekends
• Experience with support ticketing platforms; Salesforce and Zendesk preferred
• Ability to thrive in a dynamic work environment and see tasks through to completion
• Proven ability to work autonomously with little day to day oversight
• Excellent communication and interpersonal skills
• High computer literacy and ability to learn new software

WHY CATAPULT? 

• We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
• We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
• Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability 
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better.  There is unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalised groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance, our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.